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About the Role

Salesforce is seeking a Sr. Director of Product Management to define and evolve the product vision for integrating Slack and Salesforce, making Slack the essential conversational front door for all customers. This role offers a unique opportunity to shape the future of CRM by making it AI-first within Slack, leading product strategy for key initiatives like CRM in Slackbot, SlackCRM, and SlackFirst.

Responsibilities

Define and drive the product vision to make Slack the conversational interface for CRM.
Own the product roadmap across SlackCRM, SlackFirst, Slackbot CRM, and more, balancing near-term delivery with long-term strategy.
Drive prioritization and navigate complex cross-org dependencies across both Slack and Salesforce.
Work closely with Salesforce Clouds to reimagine cloud-specific SlackFirst experiences that are AI-first in Slack.
Lead operational excellence through Slack WBR, quarterly reviews, and metric-driven prioritization.
Partner closely with engineering, design, and other cross-functional teams to align strategy with execution.
Represent Slackforce product priorities in Slack PDE planning and Salesforce roadmap alignment.
Bring Slack's product-led-growth muscle to CRM to generate new Salesforce logos.
Champion and execute the Pricing and Packaging strategy for CRM in Slack.
Partner closely with marketing, enablement, and sales to ensure SlackFirst solutions are successfully brought to market, adopted, and loved by customers.
Own the roadmap for CRM in Slackbot including natural language CRM queries, write-back actions, native line of business skills, rich agentic UI, and Agentforce orchestration.
Own the 0-1, AI-powered growth engine for sales, service, and marketing natively built in Slack for SMBs.
Drive new logos for Salesforce through frictionless onboarding, PLG-driven acquisition, and rapid iteration to achieve product market fit.
Shape the product strategy to reimagine CRM AI-first in Slack.
Prioritize CRM product surfaces, deliver new, AI-first experiences from JTBD, and expand SlackFirst primitives including native approvals, Salesforce Channels, Seamless Salesforce App, Salesforce List Views, notifications, action items, and more.
Own the roadmap for seamless identity, infrastructure, and data integration — including OrgJWT migration, permissions and metadata sync, and auto-auth reliability.
Drive the mobile-first strategy for the new interface for Salesforce.
Directly manage and develop senior product managers, including directly managing managers, across a large, matrixed organization.
Lead cross-functional teams and influence across org boundaries without direct authority.

Requirements

10+ years in product management, ideally spanning both platform and end-user product at a B2B SaaS company.
Proven track record shipping at scale across complex, multi-stakeholder environments with cross-org dependencies.
Operates with clarity and speed: prototypes the path forward, rapidly iterates based on user feedback, and ships products people want to use.
Deeply customer-obsessed: can hold both the SMB founder and the enterprise admin in mind simultaneously.
Builder mentality: energized by greenfield and ambiguous spaces, not just optimizing what exists.
Low ego, high ownership: leads from the front and gets into the details when it matters.
Excellent cross-boundary collaborator: earns trust across org lines through alignment on customer needs and outcomes.
Strong communicator: can distill complex platform dependencies into clear product narratives for executives and customers.
Deep understanding of CRM, enterprise workflow, or productivity software — and how users actually adopt (or don't adopt) these tools.
Experience building AI-powered product experiences, particularly conversational or agent-driven workflows.
Familiarity with the Salesforce ecosystem — understanding of CRM data models, Agentforce, and how Slack fits within the broader Salesforce platform.
Experience leading PLG-driven product strategy, including acquisition funnels, trial design, and conversion optimization with strong data instincts.
Experience navigating multi-platform product development (e.g., mobile, web, embedded surfaces).

Skills

Product Management
Product Strategy
Product Vision
Roadmap Ownership
Prioritization
Cross-functional Leadership
Go-to-Market Strategy
Pricing and Packaging
Product-led Growth (PLG)
AI-powered Product Experiences
Conversational AI
Agent-driven Workflows
CRM
Enterprise Workflow
Productivity Software
Platform Product Development
End-user Product Development
B2B SaaS
Mobile Product Development
Web Product Development
Embedded Surfaces
Salesforce Ecosystem
Data Models
Agentforce
Slack
Acquisition Funnels
Trial Design
Conversion Optimization
Data Instincts

Location

San Francisco
New York City

Work Type

Full-time

Experience Level

Sr. Director
10+ years in product management
Proven track record shipping at scale
Proven experience directly managing and developing senior product managers, including directly managing managers

Education Level

A related technical degree required

Salary/Compensations

$218,400 - $365,200 annually (US)
$263,200 - $401,400 annually (select cities within the San Francisco and New York City metropolitan area)

Benefits

Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program

About the Company

Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Agentforce is the future of AI, and you are the future of Salesforce.

Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
Salesforce believes in equality for all and creating a workplace that’s inclusive, and free from discrimination.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.