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About the Role

The Mastercard Agent Suite team is building a new solution at the intersection of agentic AI, commerce, and payments. This role supports building and operationalizing program governance for Mastercard’s fast-growing AI Consulting capability, helping to scale and optimize governance and reporting structures, and shaping processes that drive responsible innovation and operational excellence.

Responsibilities

• Shape and steward governance frameworks that support scalability, compliance and responsible innovation.
• Partner closely with internal stakeholders and external vendors to curate capabilities, align resources and strengthen the overall Agent Suite ecosystem.
• Facilitate the resolution of complex operational and technical challenges by bringing the right voices together and methodically problem-solving.
• Identify and implement opportunities to streamline operational processes through automation and thoughtful system design.
• Ensure all clarity and alignment in program communications, tailoring messages to different audiences and leadership levels.
• Design and evolve technical workflows and governance frameworks that help teams deliver high quality outcomes efficiently and consistently across global teams.
• Ensure technical systems (e.g., project tracking, reporting platforms) are configured and support team needs seamlessly.
• Champion continuous improvement initiatives across operational workflows, encouraging teams to experiment, learn and refine to enhance how we operate.
• Act as a liaison between Product, Engineering, Procurement, and Operations teams to align priorities and enable timely delivery.
• Shape and maintain operational KPIs, dashboards, and reporting systems to provide leadership with actionable insights.
• Own budget tracking and forecasting for technical operations, ensuring alignment with strategic priorities and cost optimization.
• Translate operational data into stories, reports and recommendations to inform executive decisions on resource planning and investment.

Requirements

• Experience in technical/product operations, program management, or process engineering within technology or consulting environments.
• Proven ability to design and implement technical workflows, governance frameworks, and reporting systems.
• Strong proficiency in operational analytics, automation tools, and compliance processes.
• Exceptional communication and stakeholder management skills; able to influence at senior levels without direct authority.
• Comfortable operating in a fast-paced, innovation-driven environment with high ambiguity.
• Comfortable building systems from scratch when necessary.
• Enjoys coaching others to ensure team goals are met.
• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Skills

• AI technologies
• Operational analytics
• Automation tools
• Compliance processes

Location

• Toronto, Canada

Work Type

• Full-time

Experience Level

• Senior Specialist

Education Level

• Bachelor’s degree or equivalent work experience in a technical or business discipline
• Advanced degree or PMP certification a plus

Salary/Compensations

• $83,000 - $132,000 CAD

Benefits

• May be eligible to participate in a discretionary annual incentive program

About the Company

• Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
• We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
• Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
• Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience.
• We provide value-added services and leverage expertise, data-driven insights, and execution.
• Our team combines traditional management consulting with Mastercard’s rich AI and Data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations.
• Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.

Equal Opportunity

• Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
• We hire the most qualified candidate for the role.
• In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.
• Do not include any medical or health information in this email.
• The Reasonable Accommodations team will respond to your email promptly.