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About the Role

The Count Team Clerk actively participates in the operation of the Count Team, performing all duties within the guidelines of Seneca Gaming Corporation’s policies and procedures, Internal Control Standards, and objectives.

Responsibilities

• Perform the collection and count of hard and soft drop for slot machines with a focus on accuracy.
• Accurately count table drop and reconcile paperwork to system reports for table transactions, reporting any discrepancies to the Income Audit Department.
• Operate cash counting equipment.
• Complete all necessary paperwork.
• Comply with all cash handling procedures and Internal Controls specific to the Count Room.
• Maintain a current understanding of all policy and guidelines regarding information security, including the Seneca Gaming Corporation Acceptable Use Policy.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner.
• Maintain a professional work environment with supervisors, managers, and staff.
• Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
• Complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.
• Hours are determined by a 24-hour schedule.

Requirements

• Must be 18 years of age or older upon employment.
• High school diploma or equivalent required.
• Previous cash handling experience is an asset.
• Adept with mechanical devices is an asset.
• Must possess excellent communication skills.
• Ability to write routine correspondence and speak effectively to the public, employees, and customers.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Must have the ability to deal effectively and interact well with customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Demonstrated accuracy and ability to maintain a high level of accountability.
• Must be able to stand, walk, and move through all areas of the casino.
• Continuously bend/stoop, squat, balance, kneel, lift, and push/pull.
• Continuously carry up to ten (10) pounds, and lift up to twenty-four (24) pounds.
• Occasionally climb heights and reach above shoulder level.
• Frequently carry twenty-four (24) pounds and lift up to fifty (50) pounds.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Skills

• Cash handling
• Mechanical aptitude
• Communication
• Customer service
• Problem-solving
• Conflict resolution
• Accuracy
• Accountability

Location

• Casino floor

Work Type

• Full-time

Experience Level

• Entry-level
• Negotiable based on experience

Education Level

• High school diploma or equivalent

Salary/Compensations

• $16.00 per hour
• Compensation is negotiable based on experience and education.

About the Company

• Seneca Gaming Corporation