Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The LV Project Management Client Team Lead oversees day-to-day project activities within a team, serving as a primary client contact and first-level escalation point. This role ensures production and project objectives are met, analyzes trends, and recommends solutions for system improvements. It also leads special projects, drives process improvements, and assists in identifying business growth opportunities within existing client relationships.

Responsibilities

Communicates directly with assigned clients and builds collaborative relationships.
Identifies areas for improvement in current processes and implements solutions.
Participates in client-facing meetings to provide project status updates and address client needs.
Analyzes trends and develops client-focused process improvement projects.
Serves as first-level escalation point for Project Managers and provides guidance.
Troubleshoots and problem-solves issues, performing root cause analysis.
Serves as lead project manager for complex projects.
Communicates with clients on project status, needs, and company offerings.
Coordinates with internal teams for efficient workflow and accurate estimates.
Ensures orders are processed according to client requests.
Coordinates with Finance for timely invoice and payment processing.
Recommends policies and procedures for efficiency and quality improvement.
Understands and adheres to company Quality Management System (QMS) requirements.
Works closely with Vendor Management on resource needs and planning.
Trains vendors in services provided by the Linguistic Validation business unit.
Conveys complex instructions to vendors and resolves arising situations.
Evaluates vendor performance for quality and timeliness.
Provides feedback to Vendor Management on external resource performance.
Assists in scheduling and assigning work within the team.
Sets work methods and performance standards.
Modifies work assignments based on complexity and staff availability.
Assists in the evaluation of team members.
Responds to questions from Project Management staff for employee development and issue resolution.
Coaches, develops, and mentors staff.
May participate in the selection process of new employees.

Requirements

Four-year college degree or equivalent in Business, English, Foreign Language, Social or Applied Science, or other related field.
English (B2-C1) writing, speaking, listening is a must have.
Minimum four years successful project management experience within the translation/localization industry with preference for background working with linguistic validation projects.
Successful customer service/account management experience, generally a minimum of four years, including at least three years’ experience within the translation industry.
Successful leadership or mentoring experience.
Prior supervisory experience preferred.
PMP Certification a plus.
Multi-language reading comprehension and written proficiency a plus.
Candidates must reside in the following states to be considered: Federal, Arizona, California, Colorado, Connecticut, Florida, Georgia, Iowa, Illinois, Kansas, Massachusetts, Maryland, Maine, Michigan, Missouri, North Carolina, New Jersey, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington, Wisconsin.

Skills

Project Management
Client Service
Problem Solving
Root Cause Analysis
Resource Coordination
Teamwork
Coaching
Mentoring
Leadership
Customer Service
Account Management
Translation/Localization Industry
Linguistic Validation
English writing, speaking, listening (B2-C1)
Multi-language reading comprehension and written proficiency

Location

Federal
Arizona
California
Colorado
Connecticut
Florida
Georgia
Iowa
Illinois
Kansas
Massachusetts
Maryland
Maine
Michigan
Missouri
North Carolina
New Jersey
Ohio
Oregon
Pennsylvania
Rhode Island
South Carolina
Tennessee
Texas
Virginia
Washington
Wisconsin

Work Type

Agile work policy
Flexible work arrangements

Experience Level

First-level escalation point
Lead project manager
Minimum four years successful project management experience
Minimum four years customer service/account management experience
At least three years experience within the translation industry
Prior supervisory experience preferred

Education Level

Four-year college degree or equivalent in Business, English, Foreign Language, Social or Applied Science, or other related field.

Salary/Compensations

$80k - $90k / year

Benefits

Generous paid time off package, starting at 25 days per year (10 sick and 15 vacation), plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave.
Company-wide agile work policy with flexible work arrangements.
Opportunities for training, professional development, and personal growth.
Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity.
The rare opportunity to impact how organizations communicate globally.

About the Company

The Business Transformation Office (BTO) within RWS serves as a strategic hub responsible for driving and overseeing organizational and technology change initiatives aimed at enhancing corporate performance, efficiency and competitiveness.
RWS’s BTO functions as a catalyst for change, working closely with the Executive Leadership Team, departmental heads, and cross-functional teams to identify strategic priorities, define transformation objectives, and develop comprehensive roadmaps for execution.
The BTO also acts as the reporting body from all the programmes and projects to the Executive Leadership and ensures there is an integrated plan across the portfolio.
Linguistic Validation (LV) is a specialized business unit within RWS Regulated Industries that focuses on the translation, validation, licensing, and electronic implementation of Clinical Outcome Assessments (COAs).
The LV Team has over 20 years of experience in the COA field, positioning us as the industry leader.
Our team performs a wide variety of functions in addition to translation, including recruitment and interviewing of patients around the world, development of novel research for presentation and publication, expertise in licensing and copyrights, and management of electronic implementation of COAs (eCOA) in over 80 languages.
Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.
Our purpose is to unlock global understanding.
RWS Values: Partner, Pioneer, Progress, Deliver.

Equal Opportunity

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind.
RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation.
RWS will not tolerate discrimination based on any of these characteristics.