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About the Role

The Alumni & Supporter Relations Officer (Bayes) plays a key role in planning and delivering programmes and services for Bayes alumni, including UK and international events and volunteer management. This role supports Bayes Business School and City St George’s strategic priorities by managing a portfolio of alumni volunteers and groups, ensuring successful delivery of the alumni volunteer programme. The role requires a strategic approach to enhance alumni engagement and opportunities for the global alumni community.

Responsibilities

Planning and delivering programmes and services for Bayes alumni
Managing UK and international events
Managing volunteer programmes
Managing a portfolio of alumni volunteers and groups
Recruiting, training, developing, engaging, stewarding, and retaining alumni volunteers
Planning, delivery, and evaluation of events and volunteering programmes
Enhancing alumni engagement and opportunities for the global alumni community

Requirements

Proven experience in event management
Proven experience in volunteer management
Proven experience in stakeholder engagement management
Exceptional communications skills, able to confidently engage with a broad range of stakeholders
Excellent organisation and time management skills
Ability to work under pressure and to demanding timelines
Proven experience of successfully planning, delivering and monitoring stakeholder engagement events (UK and international; in-person and virtual)
Strong experience of client-facing and delivery-focused customer service
Experience of volunteer management and managing multi-disciplined relationships with stakeholders from diverse backgrounds and all walks of life
Experience of working in the Higher Education, Advancement sector, business school, charity or fundraising sector
Proven experience of working with a Customer Relationship Management (CRM) system
Proven ability to think strategically and to identify problems and recommend solutions
Ability to think creatively and identify ways of improving effectiveness
Excellent communication skills (oral and written)
Ability to build effective working relationships and collaborations with a wide range of audiences
Proven ability to work closely with colleagues as part of a team
Exceptional organisational and planning skills, including financial planning and monitoring skills
Ability to accurately interpret data
Ability to take projects to completion
Ability to multi-task, perform effectively under pressure to tight timescales and adapt to changing priorities
Excellent personal organisation, time management and prioritisation skills
Self-motivation and a delivery-focused and pro-active positive approach
Openness to new ideas and creative problem solving
Ability to work independently and take ownership of a project

Skills

Event management
Volunteer management
Stakeholder engagement
Communication (oral and written)
Organisation
Time management
Customer service
Relationship building
Strategic thinking
Problem-solving
Creative thinking
Financial planning
Data interpretation
Project management
Multi-tasking
Adaptability
Self-motivation
Pro-active approach
Independent work

Location

City St George's

Work Type

Internal Employees Only

Salary/Compensations

Sector-leading salary

Benefits

Sector-leading pension scheme
Comprehensive package of staff training and development

About the Company

City St George’s, University of London is the University of business, practice and the professions.
It brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution.
The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology.
Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.
Our research is engaged, at the frontier of practice and has a positive impact on the world around us.
The purpose of the Philanthropy and Alumni & Supporter Relations Office (PASR) is to support the University's Strategic Plan by delivering philanthropic income and other forms of financial and non-financial support from alumni, friends, companies, livery companies, trusts and foundations and other grant making bodies and institutions.
The Office raises money for University-wide and strategically important initiatives that cover student support, world class research and development of the University's estate.
This is achieved by developing and strengthening relationships with strategically important constituents and identifying shared areas of interest and activities to enable a lifelong relationship to develop and flourish.
The Office also works closely with Schools and other Professional Services teams to support UK and international student recruitment, careers opportunities and enhances the student experience, all of which support the University's Mission and Vision.

Equal Opportunity

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.
We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.
City St George’s operates a guaranteed interview scheme for disabled applicants.