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About the Role
The Change Support Unit (CSU) is seeking an experienced Head of Business Analysis to lead and shape this critical function, driving innovation, service excellence, and evidence-based decision-making across the University’s portfolio of change initiatives.
Responsibilities
- Provide strategic leadership for business analysis and service design across major programmes and projects.
- Establish and embed institutional standards, frameworks, and methodologies.
- Ensure analytical insight and user-centred design inform decision-making and support successful outcomes.
- Champion continuous improvement.
- Oversee business analysis resources.
- Strengthen organisational capability through the promotion of best practice, coaching, and knowledge sharing.
Requirements
- Experience leading business analysis and service design within complex organisations.
- Excellent analytical, communication, and stakeholder management skills.
- Confident influencing at senior levels and providing constructive challenge.
- Experience of transformation, process improvement, and organisational change is essential.
- Commitment to inclusive, user-centred approaches.
- Higher Education experience would be advantageous.
- Passion for continuous improvement, professional development, and service excellence.
Skills
- Business analysis
- Service design
- Analytical skills
- Communication skills
- Stakeholder management
- Influencing skills
- Process improvement
- Organisational change
- User-centred approaches
Location
- City St George’s, University of London
Work Type
- Internal applicants only
Experience Level
- Experienced
Education Level
- Relevant professional accreditation or equivalent expertise
Salary/Compensations
- Sector-leading salary
Benefits
- Pension scheme
- Comprehensive package of staff training and development
About the Company
- City St George’s, University of London is the University of business, practice and the professions.
- Brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution.
- One of the largest higher education destinations for London students.
- Combines a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology.
- Students are at the heart of everything that we do.
- Committed to supporting students to pursue their career and personal ambitions.
- Research is engaged, at the frontier of practice and has a positive impact on the world around us.
Equal Opportunity
- Committed to promoting equality, diversity, and inclusion in all its activities, processes, and culture for our whole community, including staff, students, and visitors.
- Welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.
- Operates a guaranteed interview scheme for disabled applicants.