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About the Role
As a Client Services Manager, you will lead service delivery, strengthen client and caregiver relationships, support day-to-day operations, and drive office growth. You will ensure clients receive high-quality care while supporting field employees to ensure they feel valued and successful.
Responsibilities
- Lead the coordination and delivery of client services to ensure consistent, high-quality care.
- Serve as a primary point of contact for clients and families to resolve concerns and ensure a positive experience.
- Partner with caregivers, clinical teams, and office staff to support communication and problem-solving.
- Manage referrals, intakes, service conversion, and ongoing case management.
- Maintain accurate documentation and utilize technology platforms for information management.
- Coach team members and contribute to training and performance improvement initiatives.
- Support office and market goals regarding customer service, recruiting, and fiscal performance.
Requirements
- Demonstrated record of goal achievement.
- Strong interpersonal skills.
- At least one year of experience growing and managing a caseload.
- Prior supervisory experience.
- Ability to communicate effectively in English.
- Must be available for multi-location training within the first 60 days.
Skills
- Strong judgment
- Professionalism
- Organizational skills
- Clear communication
- Problem-solving
- Relationship building
Location
- Elmsford, NY
- New York, NY
Work Type
- Full-time
- Exempt
- Monday–Friday
- 8:30am- 5:00pm
Experience Level
- At least one year of experience in caseload management
Salary/Compensations
- $60,000 - $63,000 per year
Benefits
- Medical, dental, and vision coverage
- Paid holidays, vacation, and sick time
- 401(k) with company match
- Employer-paid life insurance
- Employee Assistance Program
- Tuition reimbursement
About the Company
- BAYADA Home Health Care provides best-in-class home care to clients and families.
- Celebrating 50 years of compassion, excellence, and reliability.
Equal Opportunity
- BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers.
- Employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status.