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About the Role

General Managers are central to the success of Blank Street, taking full ownership of their store. They are accountable for training and developing team members, leading by example in facilities, product quality, and customer experience, and maintaining strong operational standards through effective inventory and performance management. General Managers also hire talent, drive business growth and continuous improvement, and may support light project work.

Responsibilities

Create a motivating and engaging team culture by consistently celebrating, training, coaching, and mentoring your team.
Cover scheduling gaps or time off in the store schedule.
Create and publish staff schedules according to state and local labor laws.
Review and approve timecards and paid time off requests in a timely manner.
Recruit talent in collaboration with the People Team.
Oversee and validate the quality of training being executed by Shift Leads.
Ensure coffee accreditations are handled on time for new employees.
Work to maintain the very best team engagement scores.
Maintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently.
Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System.
Spend 50-70% of your week leading by example behind the bar through customer service and production of technically excellent food and beverage products.
Ensure the safety, cleanliness and presentation of your location in line with company policies.
Maintain operational excellence achieving company standard scores and above via our auditing platform.
Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty.
Be a champion of your store’s financial performance and peak business throughput.
Grow your store AOV, meet sales goals through creative initiatives and gain team buy in.
Ensure your location meets operations and product quality audit standards, quickly action any feedback to improve.

Requirements

4+ years of experience managing and leading single-unit operations in high-growth hospitality or consumer brands.
Full Time availability: 45 hours per week, 5 days of availability required.
Must be available to work 2 peak days (usually weekend days).

Skills

Experience hiring, developing and managing hospitality teams
Experience managing inventory and supply chain ordering
Love for coffee and customer service
Strong knowledge of specialty coffee, espresso and equipment
Strong decision making and multi-tasking skills
Strong interpersonal communication skills

Location

Work Type

Full-Time

Experience Level

4+ years of experience managing and leading single-unit operations

Salary/Compensations

$67,000 - $75,000

Benefits

15 days of paid annual leave (on top of company-observed holidays and sick time)
Three health plan options, with full coverage available for two employee-only tiers.
Commuter benefits
Parental leave
Bereavement leave
Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
Regular social outings with the team
Free Blank Street swag

About the Company

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation.
From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable.
We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited.
It all starts with our people and their commitment to make magic happen each and every day.