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About the Role

Episcopal Community Services (ECS) is seeking a Services Coordinator to support participants experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances. This client-facing role requires direct service delivery and involves supporting the routine operation of the Shelter by administering resident intake and monitoring for safety and order. The position offers a meaningful opportunity to provide participants with orientations, engage them in activities, and maintain a safe, clean, and comfortable environment.

Responsibilities

Administer resident intake and monitor floors for safety and order.
Provide participants with meaningful orientation about Shelter programs and services.
Engage participants in Shelter activities.
Maintain a safe, clean, and comfortable environment for all participants.
Check the interior and exterior of the building on a regularly-assigned schedule to maintain a clean, safe environment.
Inspect facilities to maintain security and program compliance.
Maintain Shelter Operation Logs according to procedure.
Perform all duties within the parameters of the Shelter Policy and Procedure Manual and all Standards of Care policies.
Help orient all participants to program rules and responsibilities.
Apply Shelter rules and regulations in a fair and equitable manner.
Maintain Shelter records accurately, completely, and legibly.
Answer phones, take messages, and attend to requests for information professionally.
Maintain client computer records according to HSA and Shelter procedures.
Assist Shelter and client volunteers.
Complete and submit maintenance requests to the Facilities Manager.
Respond to all participant requests and questions professionally and courteously.
Immediately report any problems to Supervisor(s) or Manager(s) in accordance with Shelter policies and procedures.
Attend and participate in daily shift change meetings.
Maintain a clean and healthy environment for participants, including stripping beds and clearing lockers and sleeping areas as assigned.
Ensure paperwork is complete and workspace is cleaned and organized at the end of every shift.
Collect, tag, store, and dispose of participant property according to Shelter policies and procedures.
Honor and abide by Agency rules of confidentiality.
Encourage participants to engage in groups, activities, and Shelter outings.
Act as a decision-maker for critical incidents relating to Shelter operation when the Supervisor is offsite.
Facilitate groups, workshops, and client meetings as needed.
Refer clients to the SF-START team and prepare START intake forms as needed.
Attend staff meetings or trainings outside of regular work hours as needed.
Participate in all applicable staff trainings and staff meetings.
Perform all other duties as assigned and required.

Requirements

Must hold either a High School Diploma or a GED equivalent.
Minimum of six months experience working in a position with extensive customer service and interaction with the public.
Experience working with homeless adults is crucial.
Must have strong communication skills.
Must have a comprehension of ethics in social services.
Must have good general counseling and active listening skills.
Must have proven problem-solving and crisis resolution skills.
Must demonstrate excellent cultural competency.
Must prove excellent reading and writing skills.
Must possess prior paid experience working with homeless populations that use harm-reduction models.
Prior work with mental health, disabilities, or substance abuse issues is preferred.
Must be able to meet physical requirements, including long periods of sitting, lifting up to 40 pounds, reaching, bending, and stooping.
Must be able to travel to and from ECS sites.
Must honor and abide by Agency rules and regulations, including confidentiality.
Demonstrate behavior that supports the organization’s mission, vision, and values.
Adhere to all program, funder, and organizational policies and procedures.
Communicate effectively and model integrity, fairness, and ethical business practices.
Candidates that are bilingual may apply for positions reserved for bilingual or multi-lingual candidates.

Skills

Customer service
Public interaction
Communication skills
Ethics in social services
General counseling
Active listening
Problem-solving
Crisis resolution
Cultural competency
Reading skills
Writing skills
Harm-reduction models
Bilingual (preferred)

Location

San Francisco, CA

Work Type

Full Time
Onsite
Client-facing
In-person interaction
Direct service delivery

Experience Level

Minimum of six months customer service experience
Prior paid experience working with homeless populations
Prior work with mental health, disabilities, or substance abuse issues (preferred)

Education Level

High School Diploma or GED equivalent

Salary/Compensations

$23.50 - $23.50 Hourly

Benefits

Industry leading healthcare benefits

About the Company

At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances.
ECS offers industry leading healthcare benefits to support your physical and mental well-being.
ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive.

Equal Opportunity

ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.
We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.