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About the Role

OBSI is a national, independent, not-for-profit organization that resolves disputes between consumers and financial services firms in both official languages. OBSI investigates unresolved disputes at no cost to the consumer.

Responsibilities

• Manage compliance complaint inbox, including responding to consumer emails, liaising with other inboxes, and logging complaints.
• Investigate and respond to compliance complaints, review case materials, meet with case assessment officers/investigators, prepare preliminary reports, and draft correspondence.
• Conduct annual general compliance audits of OBSI’s core regulatory, legal obligations and public commitments.
• Conduct quarterly case-specific audits of OBSI’s compliance with core regulatory, legal obligations, and public commitments.
• Support the internal compliance audit process and function in miscellaneous tasks.
• Update and maintain tracking information (e.g., Excel/Sharepoint).
• Manage service complaint and privacy inquiry inboxes, responding to inquiries, coordinating between inboxes, reviewing case materials, meeting with case assessment officers or investigators, preparing preliminary reports, and drafting correspondence.
• Manage reconsideration inbox, including reconsideration assignments.
• Assist reconsideration officers by preparing and closing reconsideration files.
• Assist with reporting to regulatory bodies, including quarterly and ad hoc reporting.
• Work with the Data & Reporting Specialist to meet reporting requirements and liaise with internal stakeholders.
• Assist with board meeting coordination, document preparation, and record-keeping.
• Assist with minute book maintenance.
• Ensure compliance with corporate governance regulations and internal policies.
• Support compliance with any binding designation order oversight regime, including liaising with regulators and preparing required reports and documentation.

Requirements

• Post-secondary education in law, compliance, or a related field (law clerk, paralegal, or legal studies preferred).
• Experience in compliance, privacy, or corporate governance is an asset.
• Familiarity with banking and investment industry practices, legislation, and regulation is an asset.
• Proficiency in Microsoft Office suite.
• Experience with SharePoint is an asset.
• French language proficiency is considered an asset.

Skills

• Strong judgment – ability to make responsible decisions independently.
• Strong written and oral communication skills – ability to communicate effectively and professionally with diplomacy, tact, and patience.
• Strong analytical skills and attention to details – ability to break down complex information, interpret and determine relevancy, and use reasoning to identify options and solutions.
• Strong planning, organizational and time-management skills - ability to identify tasks, resources required and manage multiple priorities and deadlines.
• Self-motivated and accountable to take initiative to support innovation.

Location

• Toronto, Ontario

Work Type

• Hybrid
• Full-time

Education Level

• Post-secondary education in law, compliance, or a related field

Salary/Compensations

• $75,000 – $90,000

About the Company

• Canada’s Ombudsman for Banking Services and Investments (OBSI) is a national, independent and not-for-profit organization that helps resolve and reduce disputes between consumers and financial services firms in both official languages.
• OBSI is responsive to consumer inquiries, conducts fair and accessible investigations of unresolved disputes, and shares its knowledge and expertise with the stakeholders and the public.
• If a consumer has a complaint against an OBSI participating bank or investment firm that they are not able to resolve with the bank or firm, OBSI will investigate at no cost to the consumer.

Equal Opportunity

• OBSI strives to provide equal opportunity to qualified individuals with all abilities and, as such, we are committed to offering reasonable accommodation during the hiring process.
• If you require special assistance or accommodation, please contact Human Resources at hr@obsi.ca.
• While we may use digital tools to support the efficiency of our recruitment process, we do not use AI to identify or screen candidates.