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About the Role

The Salon and Body Technician provides exceptional salon, nail, aesthetic, and body treatment services while delivering outstanding guest experiences. This position is responsible for performing professional services according to established protocols, maintaining treatment areas and equipment, promoting retail products and future services, and supporting the overall mission, standards, and culture of Mohonk Mountain House.

Responsibilities

• Deliver professional salon, nail, aesthetic, and body treatment services according to established service protocols and standards.
• Attend in-house training programs to become proficient in all assigned services.
• Learn, demonstrate, and adhere to service sequences and treatment protocols.
• Provide guests with knowledgeable, personalized treatments ensuring comfort, safety, and satisfaction.
• Greet guests promptly, escort them to and from treatment areas, and provide facility tours.
• Begin and end all services on time while maintaining quality and guest satisfaction.
• Anticipate guest needs and provide exceptional customer service to encourage guest retention.
• Communicate guest concerns, feedback, or service issues to Spa Management promptly.
• Demonstrate thorough knowledge of all spa and salon services and provide meaningful recommendations.
• Promote professional retail recommendations to achieve established retail-to-service revenue objectives.
• Attend vendor trainings and educational events as assigned.
• Maintain knowledge of product ingredients, benefits, contraindications, and potential sensitivities.
• Maintain a valid New York State Cosmetology License, Nail Technician License, and/or Esthetics License.
• Educate guests on products and wellness recommendations.
• Stock, organize, and maintain treatment rooms, salon stations, and work areas.
• Prepare materials and supplies needed for daily operations.
• Clean, disinfect, and sanitize treatment rooms, salon stations, tools, and equipment.
• Clean and maintain implements including nail tools, pedicure equipment, brushes, combs, scissors, and aesthetic equipment.
• Remove soiled linens and dispose of them in designated areas.
• Safely operate all tools and equipment required to perform services.
• Inspect equipment regularly and report maintenance or repair needs.
• Wear appropriate personal protective equipment.
• Maintain a flexible work schedule, including weekdays, weekends, holidays, and peak business periods.
• Maintain a minimum availability of three scheduled shifts per week and demonstrate reliable attendance.
• Communicate effectively and build positive working relationships with guests, management, and team members.
• Work efficiently and productively with or without direct supervision.
• Prioritize responsibilities and manage time effectively while maintaining professionalism under pressure.
• Adhere to Mohonk Mountain House Dress and Grooming Standards.
• Participate in required trainings, meetings, events, and programs.
• Learn and consistently demonstrate Mohonk Mountain House Service Steps and Service Strategies.
• Maintain knowledge of Mohonk Mountain House history and resort information.
• Immediately report hazardous conditions, emergencies, security concerns, or threats.
• Demonstrate integrity and professionalism in handling lost-and-found items and guest valuables.
• Maintain awareness of safety procedures and emergency protocols.
• Speak, read, write, and understand English.
• Hear verbal instructions, directions, and warnings.
• Inspect work quality through sight, touch, sound, and smell.
• Reach, bend, kneel, stoop, twist, climb, sit, and stand for extended periods.
• Walk up to three miles per day.
• Lift and carry up to 50 pounds.
• Safely maneuver carts or dollies carrying up to 100 pounds.
• Possess close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Interact patiently and professionally with guests of all ages.
• Remain calm and effective in stressful situations and implement solutions.

Requirements

• Must be at least 18 years of age.
• Current and valid New York State Cosmetology License, Nail Technician License, and/or Esthetics License as required for services performed.
• Minimum of two years of professional salon, spa, or aesthetic experience preferred.
• Current CPR and First Aid certification preferred.
• Strong customer service, communication, and retail sales skills.
• Ability to learn multiple treatment modalities and service protocols.
• Commitment to maintaining the highest standards of professionalism, sanitation, safety, and guest care.

Skills

• Customer service
• Communication
• Retail sales
• Treatment protocols
• Sanitation
• Safety
• Guest care

Location

• Mohonk Mountain House

Work Type

• Full-time

Experience Level

• Minimum of two years of professional salon, spa, or aesthetic experience preferred

Education Level

• New York State Cosmetology License, Nail Technician License, and/or Esthetics License
• CPR and First Aid certification preferred

About the Company

• Mohonk Mountain House is a historic resort known for its exceptional guest experiences and commitment to service standards and culture.