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About the Role

As an Internet Sales Representative, you’ll be the digital bridge between the dealership and our customers—helping customers make confident, informed decisions from the comfort of their homes. The Internet Sales Rep's job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales, providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will then further navigate their path to purchase. As an Internet Sales Rep, you must ensure follow up and provide an exceptional experience with every interaction.

Responsibilities

Pull and manage leads through our CRM
Respond promptly to inquiries via phone, text, chat, or email
Serve as a knowledgeable first point of contact on products, services, and the DARCARS brand
Convert online interest into in-store appointments
Follow communication scripts to maintain consistency and quality
Log all customer interactions in real-time
Build strong working relationships with dealership personnel
Meet or exceed performance goals, including response time and conversion metrics
Learn and train with the manufacturer to become an expert

Requirements

Valid driver's license required
Excellent written and verbal communication skills
Computer savvy
Strong attention to detail and organizational skills
High energy, positive attitude, and a team-first mentality
Ability to multi-task and manage leads efficiently
Willingness to learn and grow in a fast-paced environment
Availability to work evenings, weekends, and most holidays
Previous experience in customer service, sales, or call center environments
CRM experience (e.g., DriveCentric, VinSolutions, Elead)

Skills

Communication
Computer proficiency
Organization
Multi-tasking
Lead management
Customer service
Sales
CRM software

Location

Silver Spring

Work Type

Onsite
Full-time

Experience Level

Entry-level

Benefits

Comprehensive Benefits Plan including 401k
Employee discounts on vehicle purchases, parts and service repairs
Opportunities to join our community service initiatives
Internal career advancement opportunities

About the Company

DARCARS is a dealership looking for talent to join their team.

Equal Opportunity

We are an equal opportunity employer & drug-free workplace.
Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN).
Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.