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About the Role

The Retail Technical Training Coordinator delivers technical training programs for automotive technicians across Goodyear Retail, using in-person, virtual, and hands-on methods. It focuses on building expertise in diagnostics, repair, safety, and emerging vehicle technologies (ADAS, EV/HEV). The position combines classroom facilitation with in-shop coaching to improve technician performance and repair quality. It also manages training compliance, certification tracking, and alignment with OEM and regulatory requirements. Additionally, the role partners with cross-functional teams to develop curriculum and continuously improve technical capability across the network. Ensures technicians deliver safe, accurate, and high-quality repairs, directly impacting customer satisfaction and reducing costly rework. Builds future-ready workforce capabilities by driving adoption of new technologies and certifications across the retail network.

Responsibilities

Deliver technical training (in-person, virtual, and hands-on) across automotive systems and emerging technologies.
Coach technicians in-store, conduct skill gap analyses, and improve diagnostics, productivity, and repair quality.
Develop and facilitate training programs, including ASE and internal certification preparation.
Track training records, certifications, and effectiveness using LMS while ensuring compliance with standards.
Partner with internal teams to design curriculum, training materials, and technical content.
Support new product, tool, and technology launches through structured training and field enablement.

Requirements

Associate’s degree in automotive technology or related field required; equivalent experience (minimum 8 years) considered in lieu of a degree.
Master ASE Automotive Technician certification (including L1) and additional ASE certifications preferred.
Minimum of 5 years of hands-on diagnostic and repair experience, with exposure to automotive retail, dealership, OEM, fleet, or supplier environments.
Advanced mechanical and diagnostic expertise across major vehicle systems, including strong knowledge of diagnostic strategies, tools, and service systems.
Strong communication, coaching, and analytical skills, with the ability to simplify complex concepts, identify skill gaps, and operate independently in a field-based environment.
Must reside within the assigned territory and be able to travel 75–80% including overnight, with the ability to perform hands-on demonstrations, meet physical requirements, and maintain a valid driver’s license.

Skills

Diagnostics
Repair
Safety
Emerging vehicle technologies (ADAS, EV/HEV)
Classroom facilitation
In-shop coaching
Training compliance
Certification tracking
Curriculum development
Communication
Coaching
Analytical skills

Location

Assigned territory

Work Type

In-person
Virtual
Hands-on
Field-based

Experience Level

Minimum 8 years equivalent experience
Minimum of 5 years of hands-on diagnostic and repair experience

Education Level

Associate’s degree in automotive technology or related field
Master ASE Automotive Technician certification (including L1)
Additional ASE certifications preferred

About the Company

Goodyear is one of the world's largest tire companies.
It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world.
Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry.
For more information about Goodyear and its products, go to www.goodyear.com/corporate

Equal Opportunity

Goodyear is an equal employment opportunity employer.
All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.