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About the Role

Seeking a detail-oriented and technically capable Senior Analyst – DevOps to support the execution and coordination of software releases across Four Seasons’ digital platforms, including corporate site, mobile and tablet applications, and chat and F&B platforms. This role focuses on release execution, CI/CD support, environment validation, and platform stability, working closely with engineering, QA, and product teams to ensure reliable, high-quality deployments and efficient delivery of platform enhancements leveraging CI/CD and AI technologies.

Responsibilities

Support end-to-end release execution across environments (Dev, QA, Staging, Production) for digital platforms (web, mobile, chat).
Validate release readiness, including quality thresholds, dependencies, and environment stability.
Coordinate deployment activities, release schedules, and change processes.
Monitor deployments to support real-time issue detection and triage, ensuring timely resolution during releases.
Track and report release health metrics to drive continuous improvement.
Identify patterns impacting deployment reliability and release quality, and contribute to remediation actions.
Maintain backlog tracking and release documentation in JIRA and Confluence.
Validate environment readiness, including configuration, dependencies, and deployment prerequisites prior to release execution.
Monitor pipeline runs and deployments to identify failures, instability patterns, and areas of risk.
Assist in troubleshooting deployment and pipeline issues, working with engineering teams to restore release flow quickly.
Contribute to improving deployment reliability, consistency, and automation, reducing manual intervention and release risk.
Support implementation of basic guardrails to improve release quality.
Maintain an in-depth knowledge of all Commercial and digital platforms as well as the company’s strategic business plans.
Present proposed support changes to business, technical and executive stakeholders as necessary, and follow-up on all issues and required modifications.
Provide support to the QA team and assist in validating UAT test cases to ensure high-quality release.
Monitor platform health using logs, alerts, dashboards and system reports.
Support investigation and resolution of technical issues, defects, and production incidents with partners and internal teams.
Participate in post-release validation and incident reviews.
Collaborate with product and engineering teams to prioritize patching and stability improvements.
Help identify and reduce recurring failure patterns and operational inefficiencies.
Contribute to improving system reliability, resilience, and performance over time.
Maintain comprehensive documentation of known issues, configurations, and operational processes.
Serve as the central point of contact for support-related inquiries and release coordination activities, fostering open communication and collaboration across teams.
Maintain working knowledge of digital platforms and supporting systems.
Support basic configuration validation and platform updates where required.
Ensure adherence to platform standards, governance, and release practices.

Requirements

2–4 years in a technical role supporting software delivery, release management, or platform operations, preferably in an eCommerce space.
Experience leading with planning, coordinating, and managing software releases.
Experience supporting software releases, deployments and CI/CD processes.
Strong understanding of the Software Development Life Cycle and deployment practices.
Experience working with Engineering teams on enhancements, defect resolution and releases.
Working knowledge of Agile methodologies (Scrum, Kanban).
Familiarity with environment management, QA validation, and deployment coordination.
Bachelor’s Degree in Computer Science, Information Technology, Software Engineering.
Relevant certifications (e.g., AWS Cloud Practitioner, Agile/Scrum Master).
Ability to operate with moderate independence.
Detail-oriented with a focus on quality, reliability, and execution.
Strong analytical, mathematical, and creative problem-solving skills.
Excellent listening, interpersonal, written, and oral communication skills across technical and non-technical teams.
Ability to organize and lead meetings, workshops and group discussions with good presentation skills.
Release lifecycle and deployment processes.
CI/CD concepts and workflows.
Agile methodologies (Scrum, Kanban).
Atlassian JIRA & Confluence.
Observability concepts (logs, monitoring, alerting).
Web and mobile development lifecycles and platform architecture concepts.
Monitoring and troubleshooting (logs, crash reports, system alerts).
APIs and integrations.
Platform observability tools (e.g., Dynatrace, Kibana).
Test management tools (e.g., TestRail).
Monday.com.

Skills

Release Management
CI/CD
Environment Validation
Platform Stability
Agile Methodologies
JIRA
Confluence
Observability
Monitoring
Troubleshooting
APIs
Integrations
Dynatrace
Kibana
TestRail
Monday.com

Location

Toronto, Ontario

Work Type

Hybrid

Experience Level

Senior

Education Level

Bachelor’s Degree in Computer Science, Information Technology, Software Engineering
AWS Cloud Practitioner
Agile/Scrum Master

Salary/Compensations

$70,000 - $95,000 CAD

Benefits

Employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

About the Company

Four Seasons is a global, luxury hotel management company managing over 130 hotels and resorts and 50 private residences in 47 countries.
Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide.
At Four Seasons, we are powered by people and our culture enables everything we do.

Equal Opportunity

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.