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About the Role

Join an iconic Australian brand in a fast-paced contact centre where no two calls are the same. You’ll take inbound calls from customers who need urgent assistance with glass repair or replacement. Your role is to quickly understand their situation, provide the right solution, and confidently recommend additional products that improve safety and visibility. This is more than just customer service — it’s a sales role where your ability to think on your feet, build rapport, and guide customers to the right outcome will set you up for success.

Responsibilities

Take inbound calls and assess customer needs in real time
Book glass repair and replacement appointments
Recommend and sell value-added products
Handle objections and provide solutions with confidence
Work towards clear performance and sales targets
Thrive in a structured, supportive team environment

Requirements

Thinks quickly and stays calm under pressure
Can confidently guide customers to the right solution
Communicates clearly and builds trust easily
Is comfortable using multiple computer systems
Is reliable, committed, and looking for a stable role
Is flexible to work a rotating roster, including evenings and weekends
Experience in sales or contact centres is highly regarded
Must be comfortable selling

Skills

Sales
Customer Service
Communication
Problem-solving
Computer systems navigation

Location

Padstow office

Work Type

Full-time (38 hrs per week)
Hybrid work once skills are established and independent working standards are met

Experience Level

Sales or contact centre experience highly regarded

Salary/Compensations

$38.05 per hour (inclusive of 15% late shift loading), +incentives + super

Benefits

Strong earning potential (commission, penalties, overtime)
Interactive, 4 weeks paid training (Mon–Fri)
Ongoing coaching to help you succeed in the role
Structured onboarding with hands-on training
Supportive team culture with regular events and recognition
Employee discounts on O’Brien® products and major retailers
Private health insurance discounts
Monthly, quarterly, and annual rewards
Stable roster planning in 4 weeks in advance
Free onsite parking

About the Company

O’Brien® serves more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year.
O’Brien® is part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.