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About the Role

The Assistant Vice President leads the Group Function Technology (GFT) team, providing end-to-end technology support for operations and delivery for global business partners in HR and Communications. This role shapes IT strategy and vision to enhance the colleague experience, drives innovation through technology strategies, and oversees technology integration and solution delivery. The AVP acts as the primary liaison for technology services, managing vendor relationships and ensuring seamless communication and project governance.

Responsibilities

Heading the People and Communications technology programs at Manulife John Hancock, providing groundbreaking insights and nurturing an encouraging partnership with GFT.
Handling all technology delivery and operational roles, services, and budgets within GFT, ensuring alignment with global business goals and budget targets.
Supporting compliance with risk and security standards.
Developing a comprehensive talent strategy to nurture IT professionals and GFT culture.
Focusing on continuous improvement through optimization efficiencies, migrating to application architecture standards, and implementing a strategic vendor management plan.
Driving AI enablement and governance across People and Communications platforms, ensuring responsible use, regulatory compliance, and delivery of measurable business value through automation and advanced analytics.

Requirements

BS/BA or equivalent experience in Computer Science, Computer Information Systems, Management Information Systems or related field.
5-7 years of expanding responsibility and experience in product ownership and leading systems initiatives for group functions business stakeholders.
Effective collaboration with customers, vendors, partners, and team members at all organization levels.
Experience in crafting and building domain-specific solutions with an ability to complete rapid prototyping or proof of concept pilots, using AI or other new technologies.
Experience in defining and implementing Safe Agile Continuous Delivery framework or similar framework to effectively complete project delivery.
Direct experience supporting operational teams and service management to achieve operational SLAs.
Understanding of key industry control frameworks and practices such as ITIL, COSO, COBIT, etc.
Broad knowledge and understanding of systems architecture, infrastructure security, and applications.
Ability to interpret and understand Technology Risk policies and standards as well as Internal Audit practices and processes.
In-depth technical understanding of enterprise computing solutions encompassing cloud hosting, SaaS models, and oversight responsibilities.
Demonstrated proactive business judgment and decision-making skills.
Proven interpersonal skills: two-way communication skills (oral and written), ability to build relationships, engage and influence at all levels of the organization, work with a diverse internal customer base, interact in ways that gain acceptance and commitment, and resolve conflicts.
Ability to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously.

Skills

AI
Automation
Advanced analytics
Product ownership
Systems initiatives
Agile
Continuous Delivery
Service management
ITIL
COSO
COBIT
Systems architecture
Infrastructure security
Applications
Technology Risk policies
Internal Audit practices
Cloud hosting
SaaS models
Interpersonal skills
Relationship building
Conflict resolution

Location

Toronto, Ontario

Work Type

Hybrid

Experience Level

Assistant Vice President
5-7 years

Education Level

BS/BA or equivalent experience

Salary/Compensations

$129,800.00 CAD - $241,200.00 CAD

Benefits

Opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
Retirement savings plans (including pension and a global share ownership plan with employer matching contributions).
Financial education and counseling resources.
Generous paid time off program in Canada includes holidays, vacation, personal, and sick days.
Full range of statutory leaves of absence.

About the Company

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
We embrace our diversity.
We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

Equal Opportunity

Manulife is an Equal Opportunity Employer.
We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.