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About the Role

The Field Service Engineer will work closely with assigned dealers in their territory to develop and maintain service relationships with dealers and their customers. This position requires travel up to 60% via company vehicle and air travel primarily within the Eastern United States, with rare instances of international travel.

Responsibilities

• Interact with assigned dealers daily to support customers in the field.
• Travel to dealer and customer locations to provide onsite support, training and troubleshooting of equipment.
• Perform on site dealer audits to ensure customer satisfaction across dealer network.
• Provide technical support and investigation of issues reported by customers and dealers.
• Receive and respond to escalated technical issues by telephone and CRM applications.
• Interface directly with dealers and customers throughout the problem resolution process, including understanding customer issues, conveying action plans, and communicating updates and resolutions.
• Resolve complex technical issues through research, data analysis, and advanced troubleshooting.
• Work directly with engineering, manufacturing, and quality teams to develop a resolution to problems.
• Serve as technical lead for field evaluation units.
• Develop technical documentation including manuals, service bulletins, and work instructions.
• Create and present content for training events and seminars.
• Manage goodwill concession process.

Requirements

• Willing and able to travel up to 60% via company vehicle and air travel primarily within the Eastern United States, with rare instances of international travel.
• High School Diploma or GED.
• Valid driver’s license with a safe driving record to support frequent travel to regional dealer locations via company vehicle.
• 2+ years of experience managing technical relationships.
• 2+ years of experience with electrical, mechanical, or refrigeration systems.
• Ability to maintain a productive home office for administrative tasks when not traveling in the field.

Skills

• Proficient in Microsoft Office Applications.

Location

• Eastern United States

Work Type

• Full-time
• Travel

Experience Level

• 2+ years

Education Level

• High School Diploma or GED
• Associate or bachelor’s degree in a technical field
• EPA 608 Certification

Salary/Compensations

• $79,000.00 - $158,000.00 annually

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

About the Company

• Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life.
• Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more.
• Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.
• We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do.
• For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

Equal Opportunity

• Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class.
• Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
• If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.