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About the Role

Gilbane Development Company is seeking a reliable, bilingual Support Assistant to join their team in New York City. This role will support the Project Manager and Assistant Project Managers at a construction site office in West Harlem, assisting with a large-scale, three-year renovation project involving six 20-story buildings. The Support Assistant will coordinate with residents, contractors, and property management, and will attend monthly evening meetings.

Responsibilities

Work with residents to schedule apartment access for contractors.
Respond to requests for special accommodations, such as temporary unit moves.
Create and deliver construction update letters and notices in English and Spanish.
Post notices in buildings for residents.
Call residents to follow up on scheduled appointments.
Communicate with contractors regarding resident rescheduling requests.
Organize monthly resident update meetings.
Answer resident calls for updates or feedback on renovation work.
Photograph existing conditions in apartments and common areas, cataloging and uploading images.
Assist with data entry regarding renovation work status using Procore and Sharepoint.
Conduct surveys to confirm resident satisfaction with renovation work.
Provide one-on-one assistance to households with packing and preparation for renovation work.

Requirements

Bilingual (English-Spanish) is required.
Excellent communication and administrative skills.
Comfortable working on the phone and in-person with tenants in NYCHA buildings.
Knowledge of Microsoft Word and Excel.
Data entry experience preferred (working in spreadsheets and forms).

Skills

Microsoft Word
Microsoft Excel
Data entry
Communication
Administrative skills

Location

New York City, NY

Work Type

Full-time

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

$32 per hour

Benefits

Competitive health and welfare benefits
Generous profit-sharing/401k plan
Investment in employee education through Gilbane University

About the Company

Gilbane Development Company is a real estate development company.
They invest in their employees' education and have built Gilbane University into a top training organization in the construction industry.

Equal Opportunity

Gilbane is an Affirmative Action/Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status.