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About the Role

The Lead Medical Receptionist will assist the department with coordination of the daily operations of the front desk, and other duties to ensure efficient work flow and patient care.

Responsibilities

• Support the Ambulatory Office Manager in handling the routine administrative duties of the practice, including overseeing office operations and clerical staff.
• Aid the Ambulatory Office Manager in supervising front desk staff, providing feedback for evaluations, counseling, and disciplinary actions, and creating monthly and daily staff schedules.
• Serve as the liaison for the department with third-party payers, federal and state agencies, referring physicians' offices, and patients.
• Perform receptionist duties including answering, screening, and routing phone calls.
• Assess telephone calls, determine urgency, and refer urgent medical queries to a physician or nurse immediately.
• Utilize Electronic Medical Record (EMR) and/or other systems for check-in/check-out processes, including verifying patient demographics and insurance information.
• Obtain patient signatures on applicable forms and ensure patients complete any necessary paperwork.
• Enter/scan patient data into the EMR.
• Collect and process necessary payments.
• Facilitate patient flow by notifying the provider of patient arrivals, delays, or backlogs.
• Communicate with other staff and/or patients as necessary.
• Schedule patient appointments and remind patients of necessary documentation.
• Obtain/retrieve referrals, authorizations, and eligibility verification.
• Telephone patients regarding changes in the physician’s schedule or appointment rescheduling.
• Maintain adequate office supplies by anticipating inventory needs and placing orders or advising the office manager.
• Ensure HIPAA guidelines are followed at all times.
• Provide additional coverage for night hours and weekends, as needed.
• Update and maintain the integrity of client information.
• Maintain a clean and organized reception area.
• Perform all other duties as assigned by management.

Requirements

• Associate’s degree or two (2) years of experience working as a Medical Receptionist in a high-volume physician practice.
• Three (3) years of experience working as a Medical Receptionist in a high-volume physician practice.
• Proficient in using an EMR and a practice management system.
• Ability to multi-task and be detail-oriented.
• General knowledge of clerical practices and clinical procedures.
• Basic computer skills, including emailing and proficiency in Microsoft Word and Excel.
• Excellent organization skills.
• Superior written and expressive communication skills.
• Ability to work as an efficient team member.

Skills

• EMR
• Practice management system
• Microsoft Word
• Microsoft Excel
• Clerical practices
• Clinical procedures
• Communication skills
• Organization skills
• Multi-tasking
• Detail-oriented

Location

• Lake Grove, NY

Work Type

• Full Time

Experience Level

• 3 years of experience working as a Medical Receptionist in a high-volume physician practice

Education Level

• Associate’s degree

Salary/Compensations

• $21.76 - $27.19

Benefits

• All employee benefits are provided by StaffCo.

About the Company

• StaffCo is a Professional Employer Organization (PEO) responsible for all aspects of employment for Stony Brook CPMP employees, including hiring, promotions, disciplines, terminations, and daily supervision.
• StaffCo provides all payroll and human resources services, including wages, payroll taxes, and employee benefits.
• SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of healthcare and is a co-employer as necessary for its responsibilities and related licensure, regulatory, or statutory requirements.
• CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status.
• CPMP expressly prohibits any form of workplace harassment based on race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status.

Equal Opportunity

• CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training.
• CPMP expressly prohibits any form of workplace harassment based on race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status.
• Improper interference with the ability of CPMP’s employees to perform their job duties may result in discipline up to and including discharge.