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About the Role

This role is responsible for driving the global digital strategy, focusing on consumer journeys and digital acceleration to support brand launch and strategies. It involves developing and executing consumer experiences across all touchpoints to ensure 360 campaign execution, omnichannel engagement, brand awareness, and sales. The position will also focus on innovation and technology to enable new consumer experiences and deliver a best-in-class shopping experience.

Responsibilities

Drive the e-Commerce strategy across Online channels for TFB and BL (brand.com, 3rd Party Platforms, PurePlays and Retailer.com)
Align with Brand's Global Launch and Marketing program calendars
Direct the day-to-day online operations relating to ecommerce with oversight responsibility for operating metrics and key performance drivers
Partner with global affiliates to drive growth
Identify and execute actionable customer acquisition and retention opportunities through in depth analysis of consumer behavior data
Collaborate with Online Planning to set and forecast sales goals and inventory allocation optimization
Identify and engage in profitable online business partnerships with Retailers and 3rd party sales drivers
Create and execute a best-in-class experience across online channels (retailer.com, affiliate, 3rd party sales drivers)
Ensure accuracy of product content, promotion execution, and adherence to objectives
Accountable for reporting and analysis with stakeholders to share leanings
Build, manage, and refine online assortment, promotions, price management and product/content story presentation
Remain synergistic with cross channel marketing planning. Marry expertise of traditional sales approach with online sales
Manage relationships with Global Marketing representatives
Lead partnerships with all Regions and Affiliates to develop locally relevant and compelling messages & innovate in new and relevant platforms
Partner with marketing categories to enhance product stories, increase relevancy regarding product efficacy
Work with and through Production/Engineer teams and Fulfillment Operation leads for ecommerce performance and customer satisfaction
Oversee email marketing and acquisition marketing programs and communication strategy
Ensure online marketing strategy supports overall brand.com and brand strategy
Approve email calendar and segmentation
Develop acquisition programs to drive awareness, engagement, and new customers to sites
Build a high performing and competitive team
Cultivate a strong sense of customer-centric site experience
Demonstrate and encourage daring sales strategies while remaining true to brand
Effectively lead a cross-cultural and global team, leading with vision and 'one team' mentality
Develop a team who creates and maintains partnerships with online retailer.com accounts, guide co-op sales practices

Requirements

Proven track record in running a successful Direct to Consumer global ecommerce business with significant year over year growth in a highly competitive industry
Proven track record in strategy and planning, budget and P&L management, merchandising and marketing, and vendor selection and management
Demonstrate significant successes in B2C online marketing, campaign development and management, customer acquisition and retention, be a true digital champion!
Advanced online customer analytical skills, highly detail-oriented and unprompted follow-through
Be insight led, driving insight capability and mentality to inform decisions across site, social, and digital marketing executions
Experience developing an omnichannel brand vision in partnership with the Global Brand team, and implementing specifically in the online channel with flawless and consistent execution
Proven leadership and team management skills derived from having direct responsibility for building and managing a cohesive, high-performing team
Candidate must have keen business acumen plus the ability to function as a senior strategist with key members of the executive management team
Demonstrate big-picture thinking and experience in a dynamic, high-growth environment
Exceptional written and verbal communication skills. Ability to clearly communicate complex or digital/social concepts to a non-digital audience
Creative, diplomatic, calm under pressure and strong interpersonal skills
Ability to travel as required
Luxury goods sensibility

Skills

Digital acceleration
Consumer journey strategy
Omnichannel experience
E-commerce strategy
Online operations
Customer acquisition
Customer retention
Consumer behavior analysis
Sales forecasting
Inventory allocation
Online business partnerships
Product content accuracy
Promotion execution
Reporting and analysis
Online assortment management
Promotions management
Price management
Product story presentation
Cross-channel marketing planning
Email marketing
Acquisition marketing
Communication strategy
Team building
Customer-centric site experience
Sales strategy
Global team leadership
Partnership management

Experience Level

15+ years related experience

Education Level

BS/BA college degree required
MBA preferred