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About the Role

Act as a liaison between English speaking staff and non-English speaking patients or caregivers to provide accurate interpretation of critical information between the patient and a member of their care team when interpretation services are specifically requested.

Responsibilities

• Precisely and accurately interpret critical medical information to and from the patient and a member of their care team, using appropriate medical terminology.
• Assist patients in reading forms and educational information if requested.
• Establish and maintain quality service and positive interaction with all patients, visitors, and other staff including health care providers, and clinical employees.
• Assist with patient follow-up as necessary, including but not limited to contacting patients with appointment reminders.
• Adjust communications to fit the needs and level of understanding of the receiver.
• Maintain strict patient confidentiality in accordance with policies and standards.
• Provide occasional services outside of normal working hours on an as-needed basis.
• Perform other job-related duties as assigned.

Requirements

• Demonstrated oral proficiency and fluency in English and target language through a verified Medical Interpretation & Code of Ethics Assessment or successful completion of a medical interpreting training with the ability to apply for an Interpretation Certification through Certification Commission for Healthcare Interpreters or the National Board of Certification for Medical Interpreters.
• Six (6) months of interpretation experience in a healthcare setting.

Skills

• Oral proficiency and fluency in English and target language
• Adherence to professional responsibility and ethics for an interpreter in healthcare
• Ability to professionally manage an interpretation encounter
• Cultural awareness and responsiveness
• Knowledge of cultural and perceptual factors that may affect patient treatment and communication.
• Knowledge of medical terminology and procedures.
• Strong attention to detail and accuracy
• Ability to precisely and accurately decipher critical medical information to and from English to the patient's native language using accurate medical and colloquial terminology appropriate for the encounter
• Strong interpersonal skills with the ability to build and maintain positive relationships and provide excellent customer service
• Excellent communication and listening skills.
• Ability to maintain confidentiality of records and information.
• Ability to interact and communicate with people in person, over the telephone, or via video.
• Ability to remain calm under pressure and/or in stressful situations and apply sound judgment and patient de-escalation techniques when needed.
• Ability to work outside of normal working hours as needed.

Location

• Onsite

Work Type

• Full-time

Experience Level

• 6 months of interpretation experience in a healthcare setting

Education Level

• High school diploma or GED equivalent