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About the Role

The Workplace Coordinator is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within our client's offices. This role implements the experience program at the client site, serving as the face of the workplace and ensuring consistently high-quality experiences for staff and visitors.

Responsibilities

• Be the friendly first face for all employee questions, concerns, and feedback about workplace services.
• Deliver excellent workplace services that meet standards, professional image, and follow all local rules and regulations.
• Walk through the workplace regularly to check that services are running smoothly and meeting quality standards.
• Help collect information and create reports that track how well client needs are being met.
• Look for ways to make the workplace experience even better.
• Meet and beat performance goals while helping the team and client succeed.
• Partner with key team members to plan and run events that bring people together and improve the workplace vibe.
• Be visible and approachable—spend at least two hours each day greeting people at entrances and checking that all spaces have what they need.
• Respond to every request or issue within one day and personally follow up to ensure problems are solved.
• Build real connections with employees and visitors, creating a welcoming and positive workplace culture.
• Team up with coworkers across different departments to deliver great workplace experiences.

Requirements

• Prior experience in hospitality, facilities / property management, operations and/or knowledge of commercial real estate.
• Exceptional customer service skills and professionalism.
• Ability to manage multiple priorities and deliver results in a fast-paced environment with competing priorities.
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.
• Ability to adapt to new devices, technology, and applications.

Location

• Sydney, NSW

Work Type

• On-site

About the Company

• JLL empowers you to shape a brighter way.
• Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
• We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
• Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
• We take our responsibility to protect the personal information provided to us seriously.
• We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
• We will then delete it safely and securely.
• JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.
• We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.
• We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
• At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities.
• Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Equal Opportunity

• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
• If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
• This email is only to request an accommodation.
• Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.