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About the Role

We're hiring our first Engagement Manager at Pogo to own client relationships from signed deal to growing partnership. As an Engagement Manager, you'll be a trusted partner to our enterprise clients, running end-to-end research engagements and translating Pogo's AI-powered platform into insights that drive real business decisions. This is a first-of-its-kind role, so you'll set the standard for how we deliver, what great looks like, and how we scale our client service model as we grow.

Responsibilities

Own the full client lifecycle post-sale: onboarding, study design, delivery, and expansion.
Run research engagements end-to-end: scoping studies with clients, configuring them in the platform, reviewing AI-generated insights, and debriefing learnings with client executives.
Act as the trusted advisor, designing studies to address strategic client questions.
Partner with the GTM team on renewals and expansion, identifying opportunities to deepen relationships and grow revenue.
Serve as the voice of the customer internally, channeling client feedback into product and engineering to shape the product roadmap.
Build playbooks, templates, and repeatable motions to scale the client model.

Requirements

2-4 years of experience at a leading management consulting firm or in a similarly rigorous, client-facing environment.
Experience with primary consumer research, whether qualitative or quantitative.
Structured thinking ability to frame messy client problems and design research approaches.
Exceptional communication skills, with clarity and confidence in writing and presenting.
Genuine curiosity about consumers and their motivations.
High-ownership operator who drives engagements proactively.
Highly organized with the ability to juggle multiple client engagements simultaneously.
Low ego and a team player, working well across teams.
Fast learner, adapting quickly to new clients, industries, and problem spaces.
Proficiency in using AI tools to enhance research, synthesis, and outputs.

Skills

Client Relationship Management
Research Design
AI-Powered Platform Translation
Business Decision Driving
Client Onboarding
Study Design
Delivery Management
Client Expansion
Time-to-Value Optimization
Client Engagement Scoping
Platform Configuration
Insight Review
Learning Debriefing
Executive Briefing
Strategic Advisory
Go-to-Market Partnership
Renewal Management
Revenue Growth Identification
Account Management
Customer Feedback Channeling
Product Roadmap Shaping
Playbook Development
Template Creation
Scalable Client Model Building
Consulting
Consumer Research (Qualitative/Quantitative)
Structured Thinking
Problem Framing
Research Approach Design
Communication (Written/Verbal)
Presentation Skills
Stakeholder Management
Consumer Curiosity
Insight Generation
Proactive Engagement Management
Organizational Skills
Multi-tasking
Teamwork
Adaptability
AI Tool Utilization

Work Type

Full-time

Experience Level

2-4 years

Benefits

Unlimited PTO
Minimum 20 days vacation policy

About the Company

Fortune 500 clients, early-stage energy.
A natural bridge from consulting to vertical AI.
Direct line into product and engineering for customer feedback.