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About the Role

As a Client Care Assistant (CCA), you will be the first point of contact for client phone calls and visits, responsible for delivering exceptional care to clients, patients, and colleagues.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimized to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team

Requirements

• Ability to prioritize
• Ability to remain calm under pressure
• Flexibility and willingness to learn
• Previous veterinary receptionist experience is desirable

Skills

• Exceptional client-facing care
• Excellent reception skills
• Good numeracy skills
• Experience using online appointment booking systems

Benefits

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary
• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you
• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About the Company

• Your career means more than a rota and a job title