Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Connect with prospective and existing customers, promote tailored solutions, and close sales while delivering outstanding customer experiences in a fast-paced BPO contact center.

Responsibilities

• Make outbound calls to prospective and existing customers.
• Present and promote products or services aligned with customer needs.
• Handle objections confidently and close sales effectively.
• Maintain accurate records of calls, leads, and sales in the CRM system.
• Meet or exceed daily, weekly, and monthly sales targets.
• Follow scripts and compliance guidelines to ensure quality and consistency.
• Collaborate with team members to share insights and improve strategies.

Requirements

• Must be 18 years or older.
• Familiarity with CRM platforms and sales tools.
• Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Must be willing to submit to drug screening.

Skills

• Excellent communication, persuasion, and negotiation skills.
• Ability to work under pressure and consistently meet targets.
• Fluent in English and Spanish (spoken and written).

Location

• All MCI Locations

Work Type

• Full-time

Experience Level

• 1–2 years of sales experience in a contact center or telesales environment.

Education Level

• High school diploma or equivalent

Benefits

• Paid Time Off
• Paid holidays
• Supplemental health coverage through Blue Cross for full-time employees
• Life insurance options
• Accident and critical illness insurance
• Significant advancement opportunities through internal promotions
• Paid Training

About the Company

• MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.
• We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries.
• Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
• In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA.
• MCI employs 10,000+ talented individuals with 150+ diverse North American client partners across multiple MCI brands.

Equal Opportunity

• MCI and its subsidiaries embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.
• All aspects of employment at MCI are based solely on a person's merit and qualifications.
• MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect.
• MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
• MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
• MCI will not tolerate discrimination or harassment based on any of these characteristics.
• We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.
• MCI provides reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.