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About the Role

MCI is seeking experienced Call Center Sales Representatives to join their outbound sales team. In this role, you will connect with current and potential customers, introduce new products, upsell services, and deliver exceptional customer experiences while representing recognized brands.

Responsibilities

• Make outbound calls to existing and prospective customers
• Promote and sell products and services tailored to customer needs
• Upsell and cross-sell based on customer profiles and preferences
• Actively listen to understand customer needs and recommend solutions
• Use internal systems to manage accounts and process transactions
• Collaborate with internal teams to resolve customer issues
• Follow scripts, policies, and procedures to ensure compliance
• Maintain accurate records of customer interactions and sales
• Protect sensitive customer data and ensure privacy standards are met
• Escalate complex issues to supervisors or support teams
• Stay up to date with training, product updates, and program changes
• Meet or exceed attendance, punctuality, and performance goals

Requirements

• Must be 18 years or older with a high school diploma or equivalent
• Previous experience in a call center or outbound sales environment preferred
• Typing speed of 20+ WPM
• Basic understanding of Windows operating systems
• Dependable, punctual, and goal-oriented
• Comfortable in a fast-paced, evolving environment
• Must be authorized to work in the country where the job is based
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
• Must be willing to submit to drug screening

Skills

• Strong verbal and written communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Excellent problem-solving and conflict resolution skills
• Customer-focused, empathetic, and solution-driven
• Ability to multitask and manage time effectively
• Strong team player with excellent interpersonal skills

Location

• All MCI Locations

Work Type

• Full-time
• Onsite

Experience Level

• Entry Level
• Experienced

Education Level

• High school diploma or equivalent

Salary/Compensations

• Starting compensation is based on experience

Benefits

• Paid Time Off
• Paid holidays
• Supplemental health coverage through Blue Cross for full-time employees
• Life insurance options
• Accident and critical illness insurance
• Career Growth opportunities
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

About the Company

• MCI is one of the fastest-growing tech-enabled business services companies in the USA.
• We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries.
• Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies.
• MCI is committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
• In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA.
• MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
• MCI employs 10,000+ talented individuals with 150+ diverse North American client partners across multiple MCI brands.

Equal Opportunity

• MCI embraces differences and believes diversity benefits our employees, company, customers, and community.
• All aspects of employment at MCI are based solely on a person's merit and qualifications.
• MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.
• All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
• MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
• MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
• MCI will not tolerate discrimination or harassment based on any of these characteristics.
• We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.
• MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.