Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The GPL (Tools) Manager is the business owner for TrueCRM and adjacent seller tooling, responsible for leading a pod of single-threaded owners. This role focuses on validating field problems, prioritizing product work, managing go-to-market strategies, and measuring business outcomes to address gaps in CRM capability delivery to sellers. Microsoft's mission is to empower every person and organization to achieve more, fostering a culture of respect, integrity, and accountability.

Responsibilities

Own the outcome end to end, being accountable for the business result of TrueCRM and seller-tooling capabilities.
Lead and grow the GPL pod, managing 5-7 single-threaded domain owners.
Run a problem-first operating model, driving validation and prioritization based on field-evidenced problems.
Own landing and the build/run boundary, planning rollout with cross-functional teams and defining handoffs.
Define and run measurement, establishing metrics, baselines, and targets, and conducting monthly reviews.
Set the operating rhythm, establishing cadences, a decision log, and partnering for headcount and capability planning.

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.
6+ years management (e.g., people, project, process, vendor, change) experience.
Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management, process management, or process improvement OR equivalent experience.
8+ years people management experience.
10+ years in product management, business program management, or seller-tooling/CRM platform leadership, including managing teams or single-threaded owners.
Proven track record turning ambiguous, cross-functional problems into prioritized roadmaps with measured business outcomes.
Deep fluency across CRM / seller-workflow domains (planning, pipeline, monetization, insights, engagement) and the ability to stay broad while going deep in one area.
Solid cross-org leadership: Product/Eng, Enablement, PMM, FSE, Finance and field sales stakeholders.
Experience in advertising, sales strategy & operations, or a comparable GTM-adjacent product function.
Experience standing up a new team or function and defining its operating model, metrics, and governance from a clean slate.
Familiarity with Microsoft Advertising sales motions and the Search / DNV / Gaming lines of business.

Skills

Program management
Process management
Process improvement
Management
Product management
Business program management
Seller-tooling/CRM platform leadership
Cross-functional problem solving
Roadmap development
Business outcome measurement
CRM
Seller workflow domains
Cross-org leadership
Advertising
Sales strategy & operations
GTM-adjacent product function
Team building
Operating model definition
Metrics definition
Governance definition
Microsoft Advertising sales motions
Search
DNV
Gaming

Location

U.S.

Work Type

Hybrid

Experience Level

8+ years experience in program management, process management, or process improvement
6+ years management experience
12+ years experience program management, process management, or process improvement
15+ years experience in program management, process management, or process improvement
8+ years people management experience
10+ years in product management, business program management, or seller-tooling/CRM platform leadership

Education Level

Bachelor's Degree in Business, Operations, Finance, or related field
Master's Degree in Business, Operations, Finance, or related field

Salary/Compensations

USD $130,900 - $277,200 per year (U.S. typical base pay)
USD $165,600 - $303,600 per year (San Francisco Bay area and New York City metropolitan area)

Benefits

Certain roles may be eligible for benefits and other compensation.

About the Company

Microsoft's mission is to empower every person and every organization on the planet to achieve more.
Employees come together with a growth mindset, innovate to empower others, and collaborate to realize shared goals.
Microsoft fosters a culture of respect, integrity, and accountability to create an inclusive environment where everyone can thrive.

Equal Opportunity

Microsoft is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
Assistance with religious accommodations and/or reasonable accommodation due to a disability during the application process is available.