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About the Role
As a Data Center Critical Environment Technician Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services. You will be responsible for the personal and professional development of employees, offering trainings and growth opportunities.
Responsibilities
- Model, coach, and care for your team by embodying values, defining objectives, enabling success, and investing in growth.
- Serve as an operations specialist in major areas like electrical, mechanical, or controls, performing advanced tasks independently.
- Oversee and coach the team in inspecting critical environment equipment and facilities for abnormal conditions.
- Monitor equipment performance using telemetry and control systems, identifying all alarms.
- Utilize CMMS to track assets, manage work orders, and generate reports.
- Respond to and lead incident response teams for abnormal conditions, coordinating corrective repairs.
- Develop and follow emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs).
- Gather information and create incident timelines, root-cause analyses, and action items.
- Guide, oversee, and perform maintenance and repairs following MOPs and SOPs.
- Serve as a subject matter expert for equipment, overseeing daily tasks and troubleshooting.
- Have a hands-on understanding of equipment operation and troubleshooting within trained disciplines.
- Provide escort for third-party contractors and coordinate their on-site activities.
- Ensure third-party work is started and completed safely and in accordance with regulations.
- Advise colleagues on inspection and supervision issues.
- Provide consultation to lower-level colleagues in troubleshooting.
- Ensure and coach the team on safety and security requirements, business processes, and procedures.
- Proactively ensure safety and security requirements are met for yourself and others.
- Maintain safe working conditions and escalate immediately when unsafe conditions are observed.
- Assess and identify necessary resources and equipment for EH&S objectives.
- Participate in required meetings, trainings, and handoffs.
- Embody company culture and values.
Requirements
- High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience OR equivalent experience.
- Ability to work night shift and be on-call during non-standard business hours, including evenings, nights, weekends, and/or holidays.
- Ability to meet Microsoft, customer and/or government security screening requirements.
- Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Must be able to obtain Reliability Status screening from a duly authorized department or agency of the Government of Canada.
- Applicants must have five (5) years of continuous Canadian residency and must not have lived or worked outside of Canada for more than six (6) months during that time unless Microsoft is satisfied that the requisite clearance can nevertheless be obtained within required timelines.
Skills
- People Management
- Equipment and Systems Operations
- Electrical
- Mechanical
- Controls
- Generators
- Facility Equipment Inspection
- Telemetry
- Control Systems
- Computerized Maintenance Management System (CMMS)
- Incident Response
- Emergency Operating Procedures (EOPs)
- Methods of Procedure (MOPs)
- Standard Operating Procedures (SOPs)
- Root-Cause Analysis
- Predictive Maintenance
- Corrective Maintenance
- Troubleshooting
- Safety and Security Requirements
- Job Hazard Assessments (JHAs)
- Toolbox Talks
- Environmental Health and Safety (EH&S)
Location
- Canada
Work Type
- Night Shift
- On-call
- Full-time
Experience Level
- 3+ years mission critical services work/applied learning experience
- 6+ years mission critical services experience (preferred)
- 5+ years mission-critical services experience with Associate's Degree or technical trade certification (preferred)
- 1+ year(s) people management experience (preferred)
- 1+ year(s) experience in a specialized area (preferred)
Education Level
- High School Diploma, GED, or equivalent
- Associate's Degree or technical trade certification (preferred)
Salary/Compensations
- CAD $78,500 - CAD $146,000 per year
About the Company
- Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services.
- Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers.
- Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
- With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
- Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
- As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
- Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Equal Opportunity
- Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
- If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.