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About the Role

Lead a dynamic team, recruit and train top talent, and deliver exceptional customer experiences. Set the gold standard for others to aspire to and cultivate a vibrant, optimistic, and rewarding culture. RGMs work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half.

Responsibilities

• Recruit, onboard, and conduct orientations for top Team Members and Shift Leads.
• Develop a comprehensive training plan, mentoring Assistant Managers, Shift Leaders, and Team Member Trainers.
• Oversee the execution of all training and development initiatives.
• Recognize and reward outstanding Team Member performance regularly.
• Foster a culture of equity, inclusion, and belonging.
• Address and resolve conflicts promptly, maintaining a positive work environment.
• Personally engage with customers, swiftly resolving any issues to ensure a positive experience.
• Strategically schedule staff to optimize customer service.
• Coach the management team on the CHAMPS standards.
• Lead product rollout meetings to ensure successful implementation.
• Analyze the restaurant’s financial performance.
• Manage the budget.
• Develop strategies to maximize profitability without compromising the customer experience.
• Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs.

Requirements

• 5 years in restaurant or retail management with a strong track record in people management.
• Proven ability to improve performance based on P&L analysis.
• Proficient with digital tools and platforms.
• Exceptional communication skills, including written, verbal, and interpersonal.
• Solid understanding of restaurant maintenance programs.
• Champions Taco Bell’s culture and values, with a focus on Equity, Inclusion, and Belonging.
• Experienced in recognizing and motivating teams, with a successful track record in people development.
• Skilled in recruiting top talent and training both high and under-performing employees.
• Adaptable to change and experienced in supporting change management.
• Adheres to corporate policies and Occupational Health and Food Safety standards.

Skills

• People management
• P&L analysis
• Digital tools proficiency
• Communication (written, verbal, interpersonal)
• Restaurant maintenance
• Team motivation
• Talent recruiting
• Employee training
• Change management

Work Type

• Full-time

Experience Level

• Management

Salary/Compensations

• $23 per hour - $28 per hour

Benefits

• Competitive pay
• Bonus potential
• Scholarship programs for continuing education
• Career advancement and professional development
• Free meals