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About the Role
The New York Public Library is seeking a Library Information Assistant to provide service to patrons of all ages. This role involves assisting with information queries, providing circulation services, and supporting outreach and programming activities. The ideal candidate is a creative customer service expert passionate about helping people explore resources.
Responsibilities
- Provides circulation/reference service and instruction to library patrons of all ages using print, media and digital resources
- Answers questions from the public in person, over the telephone and electronically
- Performs community outreach to promote and increase public participation and use of library services
- Assists in planning and delivering library programs for children, teens and/or adults
- Instructs patrons on the use of the Internet, computer applications and other Library services
- Assists with fines & fees management, collection development/weeding, reserves and opening/closing procedures
- Ensures patrons follow library policies and procedures
- May take responsibility for the facility, staff and operations in the absence of the Library Manager
- Performs other related duties as required
Requirements
- Bachelor’s degree required, preferably with a strong, well-rounded liberal arts background
- Successfully demonstrated public service experience with the ability to work well with a diverse patronage
- Demonstrated interpersonal, oral, and written communication skills
- Successfully demonstrated ability to work as part of a team
- Appreciation of literature and desire to encourage reading in others
- Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously
- Strong computer and other related technology skills, including MS Word, Excel, Powerpoint, Google applications, PCs, Macs and e-reader devices
- Demonstrated knowledge of computer services including on-line searching, social media and reference resources and databases
- May temporarily oversee the library in the absence of the Library Manager
Skills
- Public service
- Customer service
- Interpersonal communication
- Oral communication
- Written communication
- Teamwork
- Organization
- Planning
- Time management
- Computer literacy
- MS Word
- MS Excel
- MS Powerpoint
- Google applications
- PC usage
- Mac usage
- E-reader device usage
- Online searching
- Social media
- Reference resources
- Databases
Location
- Grand Concourse Library
Work Type
- Full Time
- Public service library
Education Level
- Bachelor’s degree
Salary/Compensations
- $50,427 / year
About the Company
- The New York Public Library (NYPL) has been an essential provider of free books, information, ideas, and education for all New Yorkers for more than 100 years.
- NYPL’s neighborhood libraries are being transformed into true centers of educational innovation and service, and vital community hubs that provide far more than just free books and materials.
- Core Values: Be Helpful to patrons and colleagues, Be Resourceful in solving problems, Be Curious in all aspects of your work, Be Welcoming and Inclusive.
Equal Opportunity
- The Library believes that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees.
- When making a determination as to the appropriate salary for a candidate, we consider a variety of factors, such including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills.
- No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.
- Union Salaries are determined by collective bargaining agreement(s).