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About the Role

A Technician is responsible for the set up and operation of basic/small-scale audiovisual systems in a hospitality environment, ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director, Event Technology.

Responsibilities

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure their needs are met and equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.
• Demonstrates basic operational ability to troubleshoot and problem-solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses equipment sheets to determine equipment scheduled for setup and strike.
• Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Requirements

• High School Diploma required.
• Associate’s degree is preferred.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position within one year.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

Skills

• Hospitality
• Ownership
• Instills Trust
• Safety Conscious
• Action Oriented
• Tech Savvy
• Communicates Effectively

Location

• Hotel

Work Type

• Onsite
• Irregular hours
• On-call status

Education Level

• High School Diploma
• Associate's degree preferred

About the Company

• Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
• The working conditions will vary between moderately quiet to noisy volumes.
• Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders.
• Team members may be asked to work in multiple hotel locations.
• Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.