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About the Role

As a Senior Software Engineer in the B2B organization, you will lead the design and delivery of critical platform capabilities that power Docusign's Intelligent Agreement Management (IAM) vision for enterprise customers. You will design, build, test, deploy, and operate scalable, highly available backend services and APIs that are core to our B2B products, partnering closely with product, architecture, and peer engineering teams. The Ingestion and Telemetry team designs and develops product features targeting CLM and IAM products, builds services, infrastructure, and libraries for standardized telemetry and monitoring, and evolves ingestion flows for agreements and attributes.

Responsibilities

Lead feature and platform delivery across the full software development lifecycle: author and drive designs, implementation, testing strategy, deployment, and operational support for backend services, APIs, and telemetry pipelines.
Design and implement services and APIs using C# or TypeScript/Node.js, following best practices for modularity, testability, and maintainability.
Architect and evolve cloud-native, microservices-based systems leveraging Azure services, containers, and modern deployment practices.
Define and drive telemetry standards for B2B Platform: metrics, logs, traces, dashboards, alerting, and runbooks.
Ensure CLM and IAM services produce high-quality, consistent telemetry that can be used for incident response, capacity planning, SLO management, and product analytics.
Own key ingestion and synchronization flows between CLM and IAM to support unified agreement views, obligation management, and Navigator/Agreement Manager scenarios.
Lead and participate in high-severity incident response and post-mortems for your domain, using telemetry data and root cause analysis to drive long-term reliability, performance, and cost improvements.
Partner with product management, architecture, SRE, CLM feature teams, IAM platform teams, and data/analytics partners to refine requirements, align designs, and unblock cross-team initiatives.
Drive code reviews, engineering best practices, and platformization patterns; help define and evolve standards for logging, metrics, traces, and ingestion pipelines across B2B Platform.
Mentor and coach P3 and early-career engineers, amplifying team impact and helping others grow in telemetry, distributed systems, and platform thinking.

Requirements

Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent practical experience.
8+ years of professional software engineering experience building production services or applications using OO languages such as C#, Java, or TypeScript/Node.js, including ownership of complex backend systems in cloud environments.
4+ years designing, building, and operating cloud-native microservices or APIs at scale (REST or gRPC), including version control, CI/CD pipelines, automated testing, and deployment practices.
Experience with relational and/or NoSQL data stores and data modeling for production services, including data models that support telemetry and ingestion scenarios.
Experience owning platform features end-to-end: design docs, implementation, test plans, rollout strategies, and operational support for services used by multiple teams or products.
Experience with fundamentals in data structures, algorithms, distributed systems, and troubleshooting in production environments, with hands-on experience diagnosing issues using logs, metrics, traces, and dashboards.
Experience working effectively in cross-functional and cross-team settings, including driving alignment across CLM, IAM, and B2B Platform stakeholders.
Experience participating in on-call rotations for critical services, including incident response and follow-up remediation work.
Experience with Microsoft stack (C#, .NET, ASP.NET) in large-scale SaaS environments and familiarity with Azure services such as AKS, App Services, Cosmos DB, Azure SQL, or equivalent AWS/GCP technologies.
Hands-on experience building or evolving observability and telemetry stacks for distributed systems; familiarity with big data/stream processing for telemetry and ingestion.
Prior work on shared platform components adopted by multiple teams, with a track record of driving adoption and simplifying integration for partner teams.
Experience participating in or leading RCAs and on-call activities for high-severity incidents, with a focus on prevention, resilience, and continuous improvement of SLOs and error budgets.
Experience working in an agile environment and delivering software iteratively with frequent, high-quality releases, especially for platform and infrastructure capabilities.

Skills

C#
TypeScript/Node.js
Cloud environments (Azure and/or AWS)
Performance
Reliability
Observability
Security
REST
gRPC
Version control
CI/CD pipelines
Automated testing
Deployment practices
Relational data stores
NoSQL data stores
Data modeling
Data structures
Algorithms
Distributed systems
Troubleshooting
Logs
Metrics
Traces
Dashboards
Alerting
Runbooks
Agile environment
Microsoft stack
Azure services (AKS, App Services, Cosmos DB, Azure SQL)
AWS/GCP technologies
Observability stacks
Telemetry stacks
Big data/stream processing
Event pipelines
Historical backfill

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

Senior
8+ years of professional software engineering experience
4+ years designing, building, and operating cloud-native microservices or APIs at scale

Education Level

Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent practical experience

Salary/Compensations

California: $164,700.00 - $266,000.00 base salary
Washington, Maryland, New Jersey and New York (including NYC metro area): $158,300.00 - $232,575.00 base salary
Bonus: Company bonus plan
Stock: Restricted Stock Units (RSUs)

Benefits

Paid Time Off
Paid company holidays
Paid Parental Leave
Full Health Benefits Plans
Retirement Plans
Learning and Development
Compassionate Care Leave

About the Company

Docusign brings agreements to life.
Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives.
With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.
Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Equal Opportunity

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.
It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive.
We encourage great talent who bring a range of perspectives to apply for our open positions.
Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach.
We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.