About the Role
As a Senior Product Manager for the AI Platform, you will define the strategy and roadmap for the foundational AI platform powering the next generation of Docusign's Intelligent Agreement Management (IAM) platform. You will lead platform capabilities that enable product teams across Docusign to build, deploy, and scale trusted AI assistants, autonomous agents, and intelligent agreement workflows. Your work will accelerate AI innovation across the company, driving the platform that powers AI experiences used by millions of customers worldwide.
Responsibilities
- Define the long-term vision, strategy, and roadmap for Docusign's AI Platform, establishing core capabilities that enable AI innovation across the Intelligent Agreement Management platform.
- Lead company-wide AI platform initiatives in partnership with product organizations, delivering shared platform investments that accelerate AI adoption while reducing duplicated engineering effort.
- Drive Docusign's global AI strategy enabling AI globalization and delivering enterprise-ready AI experiences across international markets.
- Build the foundational customer admin platform interface for AI assistants and autonomous agents, including observability, knowledge integration, extensibility, and enabling teams to rapidly build new AI experiences.
- Define the enterprise usage framework for AI, including administrative controls, policy management, usage governance, compliance, and configurable platform controls required by enterprise customers.
- Shape the strategy for Docusign's multi-model AI platform, enabling seamless integration of frontier foundation models while optimizing quality, performance, reliability, latency, and cost.
- Partner closely with Engineering and Applied AI to define platform architecture, technical investments, and long-term AI infrastructure strategy.
- Establish platform metrics that measure adoption, quality, reliability, and customer value, using data and experimentation to continuously improve AI capabilities.
- Engage directly with enterprise customers and internal stakeholders to translate emerging AI needs into scalable platform capabilities.
- Influence executive leadership and cross-functional teams through clear product vision, strategic roadmaps, and measurable business outcomes.
Requirements
- 8+ years of experience in Product Management
- 5+ years of experience in enterprise SaaS software, AI platform or Document intelligence management domain
- Experience in building enterprise-grade AI-powered experiences and AI agent products
- Experience defining metrics and leading AI platform products
- Experience leading cross-functional collaboration across product, engineering, design teams
- Experience leveraging qualitative and quantitative feedback
- Familiarity with agreement lifecycle management, legal tech, or document platforms
- Experience with document management systems
- Track record of driving product strategy from vision through successful execution
Skills
- Product Management
- Enterprise SaaS software
- AI platform
- Document intelligence management
- Enterprise-grade AI-powered experiences
- AI agent products
- Metrics definition
- AI platform product leadership
- Cross-functional collaboration
- Qualitative and quantitative feedback utilization
- Agreement lifecycle management
- Legal tech
- Document platforms
- Document management systems
- Product strategy development and execution
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- Senior
- 8+ years of experience in Product Management
- 5+ years of experience in enterprise SaaS software, AI platform or Document intelligence management domain
Education Level
- BS or MS in Computer Science, Engineering, or a related technical field (MBA preferred)
Salary/Compensations
- California: $146,400.00 - $235,375.00 base salary
Benefits
- Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
- Stock: This role is eligible to receive Restricted Stock Units (RSUs).
- Global benefits provide options for the following:
- Paid Time Off: earned time off, as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching, online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
About the Company
- Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives.
- With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.
- Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
Equal Opportunity
- Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.
- We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.
- Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.
- It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive.
- We encourage great talent who bring a range of perspectives to apply for our open positions.
- Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach.
- We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
