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About the Role

The Customer Relations Executive will manage end-to-end supply chain relationships with retailers, strategically manage orders to meet sales plans, and lead key supply processes involving multiple internal stakeholders. This role requires discretion and integrity due to access to confidential information.

Responsibilities

• Manage end-to-end supply chain relationships with a portfolio of retailers.
• Collaborate with retailers to improve supply chain KPIs.
• Manage orders from processing through to store delivery, including handling inquiries.
• Hold monthly alignment meetings to align sales plans with supply chain operations.
• Drive alignment on Net sales plan with supply operations and internal stakeholders.
• Create visibility on end-of-month capabilities and operation timings.
• Engage cross-functional teams to drive process improvements.
• Collaborate with and manage courier providers to ensure timely and complete outbound deliveries.
• Hold monthly results meetings with transport providers to improve delivery performance.
• Work within the SAP system and BOT automation to ensure timely order release.
• Partner with the OneSource team to optimize order processing, reduce complexity, and drive process harmonization.
• Support the Customer Relations Manager as required.

Requirements

• Effective verbal and written communication skills.
• Quality customer relation skills.
• High attention to detail and organizational skills.
• Excellent interpersonal skills.
• Confidentiality, tact, and discretion when dealing with people.
• Professional presentation skills.
• Ability to work autonomously and contribute to the team.
• Ability to manage multiple priorities and time management.
• Proactive and positive approach to work and tasks.
• Good planning, organizational, analytical, and decision-making skills.
• Willingness to work a flexible schedule.
• Experience in Customer Relations type duties.
• Experience in leading projects or processes with multiple stakeholders.
• Working knowledge of a computerized system including Microsoft Office applications (Excel, Outlook).
• SAP knowledge is desirable but not required.

Skills

• Supply chain management
• Order management
• Stakeholder management
• Process improvement
• Courier management
• SAP
• BOT automation
• Microsoft Office Suite (Excel, Outlook)