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About the Role
The Behavioral Health Care Manager plays a key role in delivering integrated mental health services within the Behavioral Health Integration (BHI) and Collaborative Care Model (CoCM) frameworks. The Care Manager supports patients experiencing mental health concerns, particularly those with chronic illness or comorbid medical conditions, ensuring coordinated, measurement-based, and team-driven care.
Responsibilities
- Serve as the central point of contact for patients enrolled in the BHI or CoCM program.
- Conduct routine behavioral health screenings and track patient progress.
- Provide patient outreach, psychoeducation, and support between clinical visits.
- Collaborate with the psychiatric consultant and PCP to review patient progress and adjust care plans.
- Document all patient interactions, screenings, care plan updates, and psychiatric recommendations.
- Monitor patient adherence to behavioral health treatment plans and assist with follow-up care coordination.
- Ensure patient consent for collaborative care is obtained and documented prior to billing.
- Assist patients in overcoming barriers to care.
- Coordinate referrals to specialty mental health providers.
- Support billing processes by maintaining compliance with time tracking, service documentation, and care plan updates.
Requirements
- Prior experience in behavioral health, care coordination, or chronic disease management preferred.
- Familiarity with behavioral health screening tools (PHQ-9, GAD-7, etc.).
- Understanding of the Collaborative Care Model and/or BHI billing requirements is highly desirable.
- Strong communication and interpersonal skills to work with patients, families, and multidisciplinary teams.
- Proficiency in electronic health record (EHR) documentation and case management workflows.
- Bilingual abilities are a plus.
Skills
- Behavioral health screenings
- Patient outreach
- Psychoeducation
- Care plan coordination
- EHR documentation
- Case management
Location
- Fully Remote
- Texas resident
Work Type
- Full-time
Experience Level
- Preferred experience in behavioral health, care coordination, or chronic disease management
Education Level
- Bachelor’s or Master’s degree in Social Work, Psychology, Counseling, Nursing, Public Health, or a related field.
Benefits
- Company-paid medical insurance
- Paid Holidays, PTO and sick time accrual