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About the Role

The Loss Prevention Officer ensures a safe and secure environment for hotel guests, associates, and property. This role provides security and supports daily operational functions, including managing incoming goods and responding to emergencies, while ensuring guest and associate satisfaction.

Responsibilities

• Process guest and associate incident reports following Omni’s Standard Operating Procedures
• Provide security to the hotel and assist when needed
• Empathetically listen to guest and associate inquiries and provide appropriate responses
• Control, log and distribute goods entering the hotel
• Guest service support of guest room security features including electronic door locks, safes, etc.
• Maintain confidentiality of all guests, associates and hotel information
• Employ attention to detail in order to ensure security of guest room access
• Monitoring and registering back of house visitors

Requirements

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
• Ability to accurately and efficiently input information into computer systems
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to use computer to write incident reports
• Ability to think clearly, quickly and make concise decisions
• Ability to prioritize, organize and follow up
• Ability to work well under pressure and remain calm during stressful situations
• Open availability including day, evening, weekends, and holidays is required

Skills

• First Aid/CPR Certification is preferred

Location

• San Francisco

Work Type

• Full-time

Salary/Compensations

• $34.12/hour

About the Company

• Omni San Francisco Hotel offers a refined escape for both leisure and business travelers.
• Located in the heart of the Financial District, just moments from Union Square, the Embarcadero, and the city’s most celebrated attractions, our four-star hotel seamlessly blends timeless luxury with contemporary style.
• Guests can relax in beautifully appointed accommodations featuring plush comforts and elegant design, savor locally inspired cuisine at our signature restaurant, or enjoy a handcrafted cocktail in the warmth of our inviting lounge.
• Business travelers will appreciate our state-of-the-art meeting spaces, personalized service, and convenient access to major corporate offices and transportation hubs.
• Whether you’re here to explore San Francisco’s renowned culinary scene, stroll through its historic neighborhoods, or host a productive business meeting in a setting of sophistication, the Omni San Francisco Hotel provides the perfect balance of comfort, service, and location.
• We are equally dedicated to creating a culture of warmth, respect, and growth—where associates are empowered to deliver exceptional service, create memorable moments for our guests, and grow personally and professionally as part of a team that takes pride in genuine hospitality.
• Discover a destination where classic elegance meets modern convenience — and every stay feels uniquely San Francisco.

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.
• The EEO is the Law poster is available using the following link: EEOC is the Law Poster.
• Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
• If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.