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About the Role

Maintain a positive, cheerful and friendly demeanor with customers and co-workers. Efficiently serve food in a friendly and courteous manner and follow the service sequence and standards of the club according to the training manual.

Responsibilities

• Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.
• Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Ensure courses are cleared and tables are properly crumbed.
• Respond to and try to fulfill any special banquet event arrangements.
• For plated events, serve and remove tableware in accordance with Touchstone standards.
• Replenish buffet items to ensure consistency and freshness in presentation.
• Monitor tableware to ensure it is presentable to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
• Bus tables by removing and separating tableware, plate-ware, glassware, and flatware.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

• Follow all Touchstone safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance.