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About the Role

You'll be the operating backbone of the marketing team, acting as half marketing operations and half chief of staff. You will build systems, own key metrics, and serve as a force multiplier for the marketing leader, ensuring smooth and rhythmic operations.

Responsibilities

• Build and maintain an operating cadence including weekly stand-ups, monthly reviews, and quarterly planning.
• Develop and manage key marketing dashboards tracking metrics such as CAC, ROAS, LTV, and repeat-purchase rate.
• Own the launch calendar and coordinate with creative, e-commerce, retail, and social teams to ensure timely execution.
• Manage quarterly planning, track OKRs, and drive decision-making processes to completion.
• Oversee the marketing budget, purchase orders, and manage key vendor relationships.
• Prepare leadership meetings, document decisions, and ensure follow-through on action items.
• Identify and document recurring operational friction points into playbooks.
• Facilitate strong connections between marketing and product, e-commerce, retail, and operations teams.

Requirements

• 4–6 years of experience in marketing operations, growth/biz ops, or a chief-of-staff role.
• Hands-on experience with a modern martech stack, including email/CRM (e.g., Klaviyo), e-commerce platforms (e.g., Shopify), and analytics/attribution tools.
• Proficiency in spreadsheet and dashboarding tools for building models and reports.
• Experience with project management tools such as Asana, monday, or Trello.
• Demonstrated track record of managing complex, cross-functional projects or launches from initiation to completion.
• Experience in consumer, DTC, beauty, or CPG industries is preferred.
• Bonus: Beauty, hair, or CPG experience.
• Bonus: Omnichannel exposure across DTC and retail (e.g., Target, Ulta, Amazon, TikTok Shop).
• Bonus: SQL, GA4, or BI/attribution tools like Looker or Northbeam.
• Bonus: Experience scaling operations within a fast-growth, founder-led brand.

Skills

• Marketing Operations
• Growth/Biz Ops
• Chief of Staff
• Martech Stack Management
• Email/CRM (Klaviyo)
• E-commerce Platforms (Shopify)
• Analytics/Attribution Tools
• Spreadsheet Proficiency
• Dashboarding
• Project Management (Asana, monday, Trello)
• Cross-functional Project Management
• Budget Management
• Vendor Management
• SQL
• GA4
• BI Tools (Looker, Northbeam)

Location

• Remote (US or LATAM)

Work Type

• Remote
• Full-time

Experience Level

• 4-6 years

About the Company

• Kitsch is a certified female- and minority-owned global beauty brand.
• The company started with hair ties sold door-to-door and has grown to be in over 32,000 retailers across 92 countries.
• Kitsch operates without outside capital, driven by hustle and product quality.
• The brand focuses on creating everyday essentials that make customers feel exceptional.