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About the Role

The Fraud team is seeking a Strategy & Operations Associate to reduce fraud costs and protect the platform. This role focuses on creating strategy and executing goals for reducing Dasher fraud in new business verticals, investigating fraud cases, and developing long-term solutions. The goal is to balance user experience with fraud prevention.

Responsibilities

• Define and implement DoorDash’s strategy in Dasher fraud.
• Analyze fraud vectors across DoorDash's platform to identify bad actors and improve user experience.
• Partner with product, engineering, analytics, and cross-functional teams to establish goals and build strategic programs.
• Use data-driven decision-making to run tests and reduce fraud while accelerating growth.

Requirements

• Bachelor’s Degree
• 2+ years of experience in consulting, strategy, operations, technology, investment banking, analytics or related experience; high-growth experience preferred
• Interest operating in a fast-paced, ownership-driven environment
• Experience contributing to large projects, hitting goals, and succeeding in a team environment
• Proven problem solving and analytical skills
• Proficiency in SQL and expertise in Excel (can maintain complex spreadsheets/sheets) are required
• Ability to thoughtfully consider multiple perspectives and effectively communicate them to drive understanding and alignment

Skills

• SQL
• Excel

Location

• United States
• Illinois
• Colorado
• NYC
• Remote

Work Type

• Full-time

Experience Level

• 2+ years

Education Level

• Bachelor's Degree

Salary/Compensations

• $74,800—$110,000 USD

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical benefits
• Dental benefits
• Vision benefits
• 11 paid holidays
• Disability insurance
• Basic life insurance
• Family-forming assistance
• Mental health program
• Flexible paid time off/vacation (for salaried roles)
• 80 hours of paid sick time per year (for salaried roles)
• Vacation accrued (for hourly roles)
• Paid sick time accrued (for hourly roles)

About the Company

• At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.
• We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
• DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.
• We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Equal Opportunity

• We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
• Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
• Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office.
• Whether blatant or hidden, barriers to success have no place at DoorDash.
• We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
• Thank you to the Level Playing Field Institute for this statement of non-discrimination.
• Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
• If you need any accommodations, please inform your recruiting contact upon initial connection.
• Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
• We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC.
• As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications.
• We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023.
• We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.
• The Covey tool has been reviewed by an independent auditor.
• Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.