Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Customer Experience team at United Airlines is dedicated to delivering outstanding service and fostering a customer-centric, dependable airline through contact center operations, analytics, insights, and innovation.

Responsibilities

• Lead a team of auditors focused on quality assurance for Airport Operations Business Partners.
• Manage development, engagement, and training for the audit team.
• Prioritize daily auditor activities and implement processes to support business partner performance.
• Set objectives, develop goals, and manage performance evaluations for direct reports.
• Establish evaluation methods to assess strengths and improvements for the auditing program.
• Ensure performance reviews are completed following station audits.
• Oversee and develop initial and recurrent auditor training.
• Develop employees through counseling, mentorship, and career planning.
• Lead employees by fostering motivation, mentorship, and accountability.

Requirements

• Associate degree or 2 years of relevant work experience.
• 2+ years of aviation or operational experience in a fast-paced environment.
• Ability to travel up to 85% of the time.
• Able to stand, walk, and be on your feet for an eight-hour shift.
• Able to perform physical activities including bending, stooping, climbing, pulling, pushing, and working in tight spaces.
• Ability to use computers, mobile devices, and other technology.
• Must obtain position-specific clearances including FAA, TSA, Port Authority, and U.S. Customs.
• Availability to work any shift, including early morning, evening, overnight, weekends, and holidays.
• Ability to work in all temperatures and weather conditions.
• Ability to work in environments with high noise levels, odors, and fumes.
• Must be legally authorized to work in the United States without sponsorship.
• Successful completion of an interview.

Skills

• Excellent written and verbal communication skills.
• Outstanding interpersonal skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Problem-solving and decision-making ability.
• Leadership and mentorship skills.
• Time management.

Work Type

• Full-time

Experience Level

• 2+ years of aviation or operational experience

Education Level

• Associate degree or 2 years of relevant work experience
• Bachelor's degree or 4 years of relevant work experience (preferred)

Salary/Compensations

• $66,500.00 - $86,616.00
• Eligible for bonus and/or long-term incentive compensation

Benefits

• Medical
• Dental
• Vision
• Life, accident, and disability insurance
• Parental leave
• Employee assistance program
• Commuter benefits
• Paid holidays
• Paid time off
• 401(k)
• Flight privileges

About the Company

• United Airlines is a major airline focused on delivering the best service to customers through a dedicated team of advocates.

Equal Opportunity

• United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law.
• We provide reasonable accommodations for applicants and employees with disabilities.