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About the Role

As a Call Center Representative, you will serve as a key point of contact for customers seeking assistance by phone. In this role, you will manage incoming calls, respond to questions, resolve issues, and provide clear, courteous support to ensure a positive customer experience. The position requires strong communication skills, professionalism, and the ability to work efficiently in a high-volume, service-focused environment.

Responsibilities

Receive telephone calls and provide responses to callers.
Identify situations that require further research and monitoring.
Record all interactions in Microsoft Dynamics Customer Service module.
Advise supervisor of issues and problems.

Requirements

Bilingual candidates and recent college grads are strongly encouraged to apply.

Skills

6 months or more experience dealing with the public.
Excellent communication skills to understand and effectively respond to callers.
Analytical skills to rapidly review and interpret data.
Excellent keyboarding skills with PC and Windows operating system.
Interpersonal skill to respond in a concise and courteous manner.

Location

In person

Work Type

Full-time

Experience Level

Entry Level

Education Level

Recent college grads encouraged to apply

Salary/Compensations

$16.50-$17.00 per hour to start
$17.00-$17.50 per hour after 30 days

Benefits

Paid sick leave is accrued starting on the first day of employment in compliance with New York State Paid Sick Leave law.

About the Company

Paper Alternative Solutions Inc. is a woman-owned business process outsourcing and staffing company headquartered in Endicott, New York.
Since 2011, we have partnered with government agencies, prime contractors, and private organizations to provide highly qualified professionals and operational support for large-scale programs and contracts.
In addition to staffing services, we deliver document management, imaging, workflow automation, and business process solutions that help organizations operate more efficiently and securely.

Equal Opportunity

Paper Alternative Solutions, Inc. is an equal opportunity employer, we value diversity and inclusion in the workplace.