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About the Role

Serve as a key point of contact for internal and external customers, managing inquiries, scheduling shipments, handling requests, resolving issues, and ensuring clear, timely communication to deliver exceptional customer service.

Responsibilities

• Schedule pick-ups, trace shipments, provide shipment ETAs, rate quotes, and/or freight charges.
• Coordinate with internal departments, partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues.
• Schedule delivery appointments and handle re-consignments.
• Coordinate communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments.
• Ensure the accurate billing of shipments.
• Compile and deliver custom reports; perform daily audits of reports.
• Document all customer interactions for follow-up and record-keeping purposes.
• Assist customers with “My Pyle” registration and utilization of our website.
• Meet the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, “Make Busy” %, Contacts per Hour).

Requirements

• 1 year of prior customer service experience preferred.
• Experience in a fast-paced work environment with strong attention to detail.
• Strong familiarity with MS Office (Word, Excel and Outlook).
• Basic typing skills.
• Ability to prioritize tasks and meet deadlines.
• Ability to work effectively as an individual contributor and/or as part of a team.
• Willingness to maintain a flexible schedule to meet business needs, including early mornings, evenings, and non-traditional holidays.

Skills

• Customer service
• MS Office (Word, Excel, Outlook)
• Typing
• Prioritization
• Time management
• Teamwork
• Communication

Location

• Not specified

Work Type

• Full-time

Experience Level

• 1 year preferred

Benefits

• Weekly pay every Friday via direct deposit
• Paid vacation
• PTO
• Annual holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) with Company Match
• Annual Profit Sharing (100% employer paid)
• Short Term Disability
• Long Term Disability
• Wellness Programs for yearly benefits discount

About the Company

• A. Duie Pyle has been family-owned and operated since 1924.
• Built by core values of integrity, service first, and empathy.
• Dedicated to exceptional customer service and empowering employee success.
• A company that continues to lead the supply chain and logistics industries.

Equal Opportunity

• Equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.