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About the Role

As a Full-Time Night Auditor, you will be a key member of the Front Office team responsible for overnight front desk operations, financial reconciliation, and delivering excellent guest service during overnight hours. You’ll serve as a primary contact for guests arriving or departing late and help ensure the hotel’s nightly accounts are accurately balanced.

Responsibilities

• Perform nightly financial audit and reconciliation of daily transactions across hotel departments (rooms, food & beverage, incidentals).
• Run the night audit process in the property management system (PMS), ensuring accuracy and readiness for the next business day.
• Balance cash drawer, verify credit transactions, prepare revenue and occupancy reports.
• Follow a detailed checklist that involves cleaning, property walks, and reporting all Safety & Security issues found immediately to management.
• Make deliveries of guest items to the rooms, while ensuring someone is always at the Front Office to keep things secure.
• Respond to guest reviews, requests, and any late night emails that arrive during your shift.
• Cleaning may involve public restrooms, restocking them with paper towels, hand soap, and floor maintenance.
• Ensure guest's First and Last Impression of our hotel is always at its best (Lobby looks clean, smells good, lighting is good, etc.).
• Answer phones, respond to guest inquiries, and resolve guest requests or issues with professionalism and hospitality.
• Input reservations and guest information accurately into the PMS as needed.
• Maintain user knowledge of available rooms, rates, promotions, and local amenity information to assist guests.
• Communicate relevant information from previous shifts to coworkers, supervisor, and management.
• Uphold hotel safety, security, and confidentiality standards throughout the shift.

Requirements

• Previous customer service experience, preferably in hospitality or hotel front desk operations.
• Strong communication, multitasking, and problem-solving skills.
• Basic computer proficiency and comfort learning hotel property management systems.
• Perfect attendance as your ability to show up to work as scheduled will be vital to the success of your career.
• Must be able to stay up all night and understand this will always require you to be alert at all times.
• Ability to remain on feet and at the front desk station for extended periods during peak arrival/departure times.

Skills

• Opera PMS (Opera Property Management System) or similar hotel software
• Night audit
• Cash handling

Location

• Warwick San Francisco – 490 Geary Street, San Francisco, CA (near Union Square)

Work Type

• Full Time
• Overnight Shift
• Weekends will be required

Experience Level

• 32-40 hours

Benefits

• Health
• Dental
• Vision
• Retirement Plan
• Hotel Employee Rate Discounts
• Double Pay on Holidays
• Birthday Holiday!

About the Company

• The Warwick San Francisco is a historic boutique hotel in downtown San Francisco, established in 1913 in a classic Beaux-Arts building designed by notable architect Arthur Brown Jr. and located just steps from Union Square, the Theatre District, premier shopping, and dining. The property blends old-world elegance with modern hospitality standards and offers guests a warm, personalized experience in a storied setting.