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About the Role

Kaizen is scaling from 35 to 60 people this year, and this role is how we do it without dropping a single candidate along the way. You'll sit at the center of that growth: the person candidates lean on to know what's next, the person interviewers count on to keep loops on time, and the person who notices where the process could run better and just fixes it. This is a rare seat to learn how a company actually hires, end to end, with a recruiting team that will teach you the craft as you go. It starts as a 3-6 month contract with a genuine path to extend or convert to full-time based on performance and 2027 hiring goals.

Responsibilities

Own interview scheduling end to end: multi-interviewer panels, confirmations, reschedules, and debriefs
Host candidates onsite: greet them, keep loops running on time, and ensure a strong impression of Kaizen
Deliver a white-glove candidate experience end to end, from first schedule through offer logistics
Keep ATS data clean and trustworthy: accurate stages, complete data, and current postings
Prep interviewers with plans and scorecards for structured loops and fast debriefs
Pitch in on sourcing and shadow the recruiting team, building toward more ownership
Find and fix manual, repetitive work in the recruiting process, including where AI tools can take it over

Requirements

0-2 years of experience in recruiting coordination, talent ops, executive/administrative support, customer-facing work, or another high-volume operations role, or equivalent experience
Real calendar management skill to schedule complex panels efficiently
Obsessive attention to detail, especially with candidate data and communications
Genuine warmth hosting people in person
High ownership and bias toward action: fix what's broken without being told
Must reside in New York or be able to commute to New York City to work out of the office at least three times a week (Tuesdays - Thursdays)
Ability to host onsite candidates on additional days as needed

Skills

Calendar management
Attention to detail
Candidate hosting
Process improvement
Ashby experience (preferred)
Sourcing (preferred)
AI tools and automation (preferred)

Location

New York City, NY

Work Type

Hybrid

Experience Level

0-2 years

Benefits

100% medical, dental, and vision coverage for employees and dependents
$100,000 in fully paid life insurance
FSA and Dependent Care FSA
One Medical membership
Fertility and family-building support through Carrot
401(k) with a 2% company match
16 weeks paid parental leave for birthing parents
10 weeks paid parental leave for non-birthing parents
Unlimited PTO with a two-week minimum
Closed for all federal holidays
Company-wide winter break
Company offsites
Up to $750 one-time home office or desk setup stipend
$50/month commuter benefit
Expensed lunch while in the office
Company-provided laptop
Fully covered gym membership or $100/month fitness reimbursement for remote employees
$100/month utility stipend
$500/year professional development stipend
$250/year recreation stipend
$300/quarter pet care stipend

About the Company

Government technology has failed the public for decades, and Americans have been conditioned to expect websites from the 90s for essential public services.
Kaizen exists to strengthen trust in American public services by building technology that residents and public servants are proud to use.
We partner with local, state, and federal agencies to replace legacy systems with modern, AI-native software that is worthy of the people they serve.
We started in outdoor recreation, and now we're building toward something much larger — the software layer that powers how Americans access any government service.
Our platform reaches 55 million Americans across 50+ agencies.
Our goal: build technology that touches the lives of 100 million residents by the end of the year.
Founded in 2022 and based in New York City, Kaizen has raised $35 million from NEA, a16z, Accel, 776, and Carpenter Capital.
We're builders, designers, and operators who believe that beautifully designed software shouldn't be a luxury in government. It's how you earn trust back.