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About the Role
Sares Regis Group is seeking an experienced customer service professional to work at our beautiful 414-unit community, South Beach Marina Apartment. This is a great career opportunity in an ideal location.
Responsibilities
- Greet prospects, guests, and visitors upon arrival.
- Provide a personalized resident experience with emphasis on care and convenience.
- Engage with residents to foster positive relationships and confirm expectations are met.
- Respond to resident complaints and concerns in a timely and professional manner.
- Serve as the communication center, providing residents with daily, weekly, or monthly community happenings via computer portal and postings.
- Plan, promote, and deliver resident events and activities.
- Identify, communicate, and implement opportunities to improve resident happiness and service.
Requirements
- 1 year of excellent customer service experience.
- Ability to pass a fair housing exam.
- Relevant experience.
- Ability to communicate effectively, both written and verbal.
- Experience with file audits, customer service, and resident engagement.
- Ability to work independently without direct supervision.
- Knowledge of property-level operations software (Outlook, Internet software, EXCEL, and WORD).
- Current driver's license and auto insurance.
- Ability to work weekends and overtime as required.
- Must pass a background screen and drug test.
Skills
- Customer service
- Communication (written and verbal)
- File audits
- Resident engagement
- Operations software (Outlook, Internet software, EXCEL, WORD)
Location
- San Francisco, CA
Work Type
- Full-time
- Tuesday - Saturday, 9 AM - 6 PM
Experience Level
- 1 year of customer service experience
Salary/Compensations
- $28.00-$30.00/hour
Benefits
- 401(K) match
- Rental incentive
- Renewal compensation
- Bonuses
- Rental discounts (depending on location)
- Medical
- Dental
- Vision
- Other voluntary benefits
- Vacation accrual
- Sick time accrual
About the Company
- Sares Regis Group Residential of Newport Beach, California, is a privately held real estate development, investment and management firm that focuses on multifamily communities in the western U.S.
- Since its founding in 1993, SRG Residential has developed and acquired more than $7 billion in commercial and residential assets.
- The company manages a portfolio of approximately 42,000 apartment units.
Equal Opportunity
- EQUAL OPPORTUNITY EMPLOYER