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About the Role

As a Branch Member Service Representative Float, you will serve as the face of RBFCU, combining Teller and Personal Banker functions to provide exceptional service. You will build member relationships, identify financial needs, and educate members on products to improve their financial well-being while mitigating fraud risks.

Responsibilities

• Provide enthusiastic, professional, and prompt service to members and the team.
• Process transactions via in-person, video conference, drive-thru, and telephonic channels.
• Maintain control of cash and negotiable instruments per policies and regulations.
• Conduct consultative, needs-based conversations to uncover financial needs and meet sales goals.
• Support the sales culture and branch standards through best practices and self-accountability.
• Perform as a Branch Reservist to handle incoming calls for the Member Service Center.
• Assess deposits and interactions for fraud and impersonation risks.
• Collaborate with internal departments like Consumer Lending and Mortgage.
• Assist with opening, updating, and closing accounts.
• Prepare teller reports and escort members as requested.
• Observe safety and security procedures.
• Train and work at any branch within the assigned region based on business needs.

Requirements

• High School diploma or GED.
• Six months of work experience.
• Ability to work a flexible Monday through Saturday schedule.
• Ability to travel to and work at any location within the assigned region.
• Excellent communication and interpersonal skills.
• Ability to solve problems and make informed decisions.
• Proficiency with PCs, software, and office equipment.
• Ability to sit or stand for extended periods.
• Good vision, hearing, and manual dexterity.
• Ability to reach with hands and arms and speak clearly.

Skills

• Consultative sales
• Customer service
• Problem-solving
• Fraud detection
• Financial product knowledge
• Bilingual Spanish and English (preferred)

Location

• Buda, TX
• Lockhart, TX
• Kyle, TX

Work Type

• Full-time

Experience Level

• Six months of work experience

Education Level

• High School diploma or GED

Salary/Compensations

• $20.00 per hour
• Additional $2.00 per hour for certified bilingual employees

Benefits

• Sign-on bonus of $1,250 total ($250 first paycheck, $500 after 90 days, $500 after six months)
• Path to Promotion program
• Learning and Development program

About the Company

• RBFCU Branch Operations Team
• Recognized as a Best Places to Work in Texas employer

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.