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About the Role

Guest Services Specialists provide culturally appropriate, trauma-informed services to residents, acting as frontline responders responsible for daily building operations. They support resident health, safety, and wellbeing through counseling, resource provision, outreach, and advocacy. The role requires sustained physical effort including standing, walking, bending, and stooping.

Responsibilities

• Support the Community Forward SF (CFSF) mission to promote stabilization, hope, and healing for permanent supportive housing residents.
• Work collaboratively with other CFSF employees and outside providers in an integrated team.
• Ensure residents are treated with dignity and respect, meeting their physical, psychological, and emotional needs.
• Monitor and report on health & safety issues, providing de-escalation and conflict resolution.
• Monitor, verify identification, and log all visitors to the building.
• Maintain visitor log.
• Respond effectively to resident needs and requests.
• Answer incoming phone calls and relay messages.
• Solicit, receive, and respond to resident input to improve program services.
• Assist in maintaining the cleanliness of the facility.
• Adhere to established policies and procedures.
• Attend trainings and meetings as needed.
• Perform other related duties as assigned.

Requirements

• High school diploma or G.E.D.
• Previous experience working in affordable housing or lived experience in affordable housing.
• Previous experience working with the unhoused community.
• Ability to work both independently and cooperatively.
• Ability to effectively de-escalate conflict.
• Comfort with technology and basic computer proficiency with email, MS Office, and/or G-Suite.
• Understanding of homelessness, trauma, domestic/intimate partner violence, substance use disorder and recovery, HIV/AIDS, harm reduction, mental health disorders, neurodiversity, LGBTQIA+ communities, and systems of oppression.
• Ability to work sensitively with individuals from diverse cultures, languages, abilities, backgrounds, and identities.
• Ability to write and speak effectively.
• CPR and first aid certification required within 90 days of hire.

Skills

• Multicultural
• Multilingual
• Passion for working with at-risk client populations
• Lived experience with homelessness and/or other systems of oppression
• Strong self-awareness
• Cultural humility
• Commitment to personal praxis
• Good organizational skills
• Good written and oral communication skills
• Knowledge of San Francisco community resources and neighborhoods

Location

• 425 Eddy St.

Work Type

• Full-time
• Onsite

Experience Level

• Entry-level

Education Level

• High school diploma or G.E.D.

Salary/Compensations

• $24.41/hour

About the Company

• Community Forward SF (CFSF) reserves the right to revise job descriptions or work hours as required.
• CFSF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act.
• Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.

Equal Opportunity

• All requirements are subject to possible modification to reasonably accommodate individuals with a disability.
• All jobs are subject to contract funding availability.