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About the Role

The Supply Chain Coordinator will support the operational execution of the Factor's Retail business, which is scaling from pilot to national expansion. This role is crucial for ensuring reliable production, shipping, receiving, and execution of products for retail accounts like Target and future partners. The coordinator will manage day-to-day supply chain and logistics, track production readiness, coordinate shipments, and facilitate cross-functional communication.

Responsibilities

Support day-to-day Retail supply chain and logistics execution across Target and future retail accounts.
Track retail production readiness, shipment timing, logistics milestones, delivery status, retailer DC requirements, and service-level risks.
Coordinate with production, procurement, logistics, co-manufacturing, and internal supply chain teams to ensure retail commitments are operationally supported.
Maintain operational trackers for POs, shipments, DC appointments, inventory risks, short shipments, service issues, and open action items.
Support issue resolution for shipments, appointments, retailer receiving requirements, inventory, shelf-life, or service-level issues.
Prepare operational inputs for weekly commercial/supply chain meetings, monthly performance reviews, and launch readiness check-ins.
Support item setup and operational data workflows, including UPC/GTIN/SCC coordination, shipment data, logistics requirements, and retailer readiness inputs.
Partner with Sales Strategy & Planning on forecast reconciliation, launch timing, promotional volume readiness, and operational implications of commercial changes.
Support new item launches and new account launches by tracking operational milestones, dependencies, and readiness risks.
Document repeatable SOPs for retail logistics, shipment tracking, issue escalation, item setup coordination, and launch readiness.

Requirements

3+ years of experience in a CPG supply chain role on an account that services retail, logistics, operations, procurement, production planning, retail operations, CPG operations, consulting, or a related field.
Experience managing trackers, operational data, shipment details, inventory, POs, production milestones, or cross-functional project plans.
Strong Excel / Google Sheets skills and comfort working with operational data.
Strong written and verbal communication skills, with the ability to summarize issues clearly and drive follow-up.
Experience in CPG, food, grocery, fresh/refrigerated products, logistics, fulfillment, or manufacturing is a plus.
Ability to work cross-functionally with internal teams and external partners in a fast-moving environment.
Strong attention to detail, follow-through, and ownership mindset.

Skills

Highly organized
Operationally minded
Detail-oriented
Strong communicator
Comfortable with ambiguity
Data-capable
Proactive
Team-oriented
Excel / Google Sheets skills
Written and verbal communication skills

Location

NYC
Chicago, IL

Work Type

Hybrid

Experience Level

3+ years

Education Level

BA/BS preferred

Salary/Compensations

$89,775—$99,750 USD (New York)
$83,475—$92,750 USD (Illinois)

Benefits

401k with company match that vest immediately upon participation
Company equity plan based on role
Generous PTO, including sabbatical
Parental leave of up to 16 weeks
Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
Tuition reimbursement for continuing education (upon 2 years of service)
Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+

About the Company

Factor's Retail business is scaling from pilot to national expansion.
Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain.

Equal Opportunity

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.