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About the Role
The Director of Research & Intelligence provides strategic leadership and operational oversight for the Firm's Research & Intelligence function, encompassing Research Services and Intelligence (Knowledge Management and Business Intelligence). A key priority is leading the Firm's strategic adoption of AI-powered research and intelligence tools.
Responsibilities
- Build and lead a high-performing team, setting performance and professional development objectives.
- Develop strategy and oversee management of operational systems including ServiceNow, ResearchHub, Research Monitor, and the Integrated Library System.
- Modernize and streamline expense management and financial reporting.
- Provide strategic direction for reference, research, and collection services.
- Lead the design and implementation of automated workflows for current awareness resources.
- Oversee management of Intranet content to promote awareness and use of research tools.
- Lead the evaluation, implementation, and optimization of AI-powered legal research platforms.
- Design and deliver training programs on AI research tools, best practices, and prompt engineering.
- Establish and maintain quality control frameworks for AI-assisted research.
- Manage strategic vendor relationships and accounts, including negotiation and compliance.
- Set strategic direction for knowledge management operations.
- Drive knowledge-sharing initiatives and facilitate adoption of KM resources.
- Lead the development and execution of the Firm's Business Intelligence program.
- Serve as the primary owner and administrator of the Foundation platform.
- Design and deliver BI products and intelligence reports.
- Partner to integrate BI capabilities into attorney workflows, pitches, client development, and strategic planning.
- Evaluate and implement BI technologies and data analytics tools.
- Partner to design a data strategy for R&D purposes.
Requirements
- A minimum of 8–10 years of progressive law firm library, research, or knowledge management experience.
- At least 3 years in a leadership or management role.
- Exceptional communication, client service, and interpersonal skills.
- Ability to engage effectively with attorneys and staff at all levels.
- Strong judgment and project management skills.
- Ability to work independently and collaboratively.
- Proven ability to lead, supervise, and develop cross-functional teams.
- High degree of integrity, adaptability, and self-motivation.
- Deep knowledge of legal research sources and methodology.
- Proficiency with legal research databases (Lexis, Westlaw, Bloomberg, VitalLaw).
- Proficiency with library management software, KM platforms, BI applications, and integrated library systems.
- Proficiency with Microsoft Office suite including SharePoint and Teams.
- Experience with prompt engineering, AI-assisted research workflows, and emerging AI-powered platforms.
- Familiarity with AI vendor evaluation, implementation roadmaps, and change management for technology adoption.
- Deep understanding of AI, knowledge management, and business intelligence methodologies.
- Ability to connect these disciplines into a coherent intelligence strategy.
- Experience designing or scaling BI or competitive intelligence programs.
- Familiarity with knowledge graph, taxonomy, and metadata frameworks.
Skills
- Research Services
- Intelligence
- Knowledge Management
- Business Intelligence
- AI-powered research tools
- Library and research systems
- Data analytics
- Legal technology
- ServiceNow
- ResearchHub
- Research Monitor
- Integrated Library System
- SpendConnect
- Prompt engineering
- Harvey
- Legora
- Protégé
- CoCounsel
- Foundation platform
- Microsoft Office suite
- SharePoint
- Teams
Location
- New York
- Washington, DC
- London
- Frankfurt
- Brussels
Work Type
- Full-time
Experience Level
- Director-level leadership
- 8–10 years of progressive law firm library, research, or knowledge management experience
- 3 years in a leadership or management role
Education Level
- M.L.S. strongly preferred
Salary/Compensations
- $250,000—$350,000 USD
Benefits
- Competitive compensation
- Comprehensive benefits package
- Comprehensive medical coverage
- Retirement plans
- Health and wellness initiatives
About the Company
- Fried Frank is a community of 800 lawyers and 500 business services professionals across New York, Washington, DC, London, Frankfurt, and Brussels.
- We advise leading corporations, investment funds, and financial institutions on high-stakes M&A, securities, regulatory matters, real estate, and litigation.
- Our culture is grounded in our core values — excellence, integrity and collaboration — and is designed to foster continuous learning, meaningful mentorship, and lasting professional growth.
- We are firmly committed to pro bono service and social justice, building on a proud legacy in civil rights.
- Our inclusive talent strategy is a core part of our broader talent management efforts.
- We remain steadfast in fostering a workplace where everyone has the opportunity to grow, thrive, and become their best professional and personal selves.
- Our business services professionals are integral to the firm’s success, driving innovation, operational excellence and exceptional client service across all areas of the firm.
- We offer competitive compensation and a comprehensive benefits package.
- We welcome passionate, driven individuals to join us, and be part of a team where you’ll be supported, inspired and empowered to build an exceptional career.
Equal Opportunity
- Our inclusive talent strategy is a core part of our broader talent management efforts and we remain steadfast in fostering a workplace where everyone has the opportunity to grow, thrive, and become their best professional and personal selves.