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About the Role

We are looking for an Operations Analyst to focus on making our products safe by default while supporting fast product iteration and ambitious ideas. You will work closely with product engineers, security, researchers, and designers to integrate safety and integrity into the design, build, and shipping of human-AI collaboration tools. Your daily tasks will include managing the moderation queue and developing the tooling and policy to improve its speed and accuracy.

Responsibilities

Review flagged content, safety escalations, and account-level abuse signals daily.
Triage cases, apply policy judgment, and take action on an ongoing basis.
Design and refine safety policy across the product stack based on casework patterns.
Build and maintain tooling and automation to enhance casework speed and consistency.
Partner with product teams to embed safety into the product experience.
Improve observability and detection for safety-relevant events to expedite case surfacing and improve signal quality.

Requirements

2+ years in an operational trust & safety, content moderation, or fraud/abuse ops role with direct, recurring responsibility for a case queue.
Experience owning policy definition, operationalization, and enforcement end to end.
Direct case experience with at least one of: cybersecurity abuse, CBRN-relevant risk, youth safety, or prompt injection, in a production environment.
Working familiarity with model safety and abuse risk categories and their mitigation in a live product.
Practical experience using AI tools (Claude, Codex, or similar) to build or accelerate operational workflows.

Skills

AI tools
Policy definition
Operational workflows
Content moderation
Trust & safety
Fraud/abuse operations
Cybersecurity abuse
CBRN-relevant risk
Youth safety
Prompt injection
Model safety
Abuse risk categories
Jailbreaks
Scaled abuse

Location

San Francisco, California

Work Type

Full-time

Experience Level

2+ years

Salary/Compensations

$190,000 - $300,000

Benefits

Generous health, dental, and vision benefits
Unlimited PTO
Paid parental leave
Relocation support

About the Company

Thinking Machines Lab's mission is to empower humanity through advancing collaborative general intelligence.
We're building a future where everyone has access to the knowledge and tools to make AI work for their unique needs and goals.
We are scientists, engineers, and builders who’ve created some of the most widely used AI products, including ChatGPT and Character.ai, open-weights models like Mistral, as well as popular open source projects like PyTorch, OpenAI Gym, Fairseq, and Segment Anything.

Equal Opportunity

As set forth in Thinking Machines' Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Thinking Machines Lab will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the California Fair Chance Act, the San Francisco Fair Chance Ordinance, and any other applicable state or local fair chance ordinance or law.